Data Entry Service Representative
Resume:
Betty Gabout
Miami, FL *****
*************@*****.***
Work Experience
Delivery Driver
UberEATS - Miami, FL
March 2019 to Present
Pick up order at the restaurant and deliver to customer home address. Multiple orders delivered to customers and I also pickup customer and deliver them to their destination. Provider/Member Service
UnitedHealth Group - Miramar, FL
January 2016 to Present
Provider Services
Communicate directly with providers via
phone using pertinent data and facts to and identify the type of assistance the provider needs (i.e. benefit and eligibility, billing and payments, and explanation of benefits (EOBs) Review and research incoming healthcare
claims from members and providers(doctors,
clinics, etc) by navigating multiple computer
systems and platforms and verifies the
data/information necessary for processing (e.g.
pricing, prior authorizations, applicable
benefits)
Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing
policies and procedures, grievance procedures,
state mandates, benefit plan
documents/certificates).
Provide explanations and information to others on topics within area of expertise Deliver all information and questions in a
positive, conversational and compassionate
manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible
Meet the department quality and production
metrics
Every interaction gives me that opportunity to improve the lives of our customers and exceed their expectations. Majority of day I respond to calls from our providers and help answer questions and resolve issues regarding health
care eligibility, claims and payments also spend a portion of reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review..
Resolution Supervisor / Customer Care Rep
Alpine Access Inc
September 2009 to Present
Ability to ask for payment and negotiate
payment schedule
Ability to empathize and establish positive
rapport with customer
Excellent customer service, interpersonal, and communication skills Excellent verbal and written communication
including grammar and voice quality
Ability to learn via live, instructor-led
phone/conference call
Ability to multi-task in a fast-paced and changing environment Good typing, data entry and spelling skills
Assist reps with customer calls that are
escalated, and show great empathy when
listening to customers concerns. Take
escalated calls when customer request
supervisor. Provide clear, concise call support and assistance in chat rooms. Do everything in my power to save customer when customer
threaten to cancel services. Assist with every
call on a timely matter. Take over flow call.
As a supervisor I solve serve and satisfy
customer and reps.
Customer Service Representative
AT&T
April 2008 to July 2009
As a Customer Service Representative/Sales, I
answer phone, setup home phone line, offer
AT&T products, cordless phone, wireless
phone, antivirus protection, Direct TV, high
speed internet, and other services. Dispute
billing with the customer, data entry, and contact customers direct customers to places where they could find answers to related
questions provide good customer service
satisfaction.
Medical Record Clerk
Mount Sinai Medical Center
September 2000 to August 2005
Medical Records Clerk Responsible for
managing medical records department for
large Medical Center. Prepare medical records for appointments the following day. Facilitate scheduling between technicians and physician.
Handle over 2,000 active patients, and
150,000 archival records. Reorganized charts and revamped original filing system into a universal filing system. Operate telephone
business system switchboard to relay
incoming, outgoing, and interoffice calls.
Responsible for providing administrative
support in the day-to-day management of the
Medical Department and including but not
limited to, drafting correspondence, organizing and scanning documents. Education
Home Health Aid
Five Star Training Center
2009
High School Diploma
World Hope Academy
1996
Skills
• CUSTOMER SERVICE (10+ years)
• RETAIL SALES (3 years)
• DATA ENTRY (10+ years)
• ACROBAT (Less than 1 year)
• Call Center
• Medicaid
• Customer Care
• CSR
• Microsoft Excel
• Accounting
• Microsoft Windows
• Insurance Verification
• Medical Records
• Pricing
• Medical Billing
• Adobe Illustrator
• Microsoft Outlook
• Operating Systems
• Driving
• Delivery driver experience
• Communication skills
• Heavy lifting
Certifications and Licenses
Home Health Aid
Additional Information
SKILLS:
Windows 95, 98 & 2000 Microsoft Word,
Excel, Power Point, Internet, Email, XP
System, Soft Med, and Spreadsheet Invoices,
Data Entry, Novell system and Adobe Acrobat
software programs. Ability to learn new things
at a fast pace, as well as customer service
skills.
Contact this candidate