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Flight Attendant Call Center

Location:
Mukwonago, WI
Posted:
February 08, 2023

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Resume:

Tia M. Burton

W*** S**** Applewood Lane, Mukwonago WI 414-***-**** adu7wa@r.postjobfree.com

EXPERIENCE

St. Croix Hospice. December 2020 -

Present

● Evaluate a patient's physical condition and develop a care plan that addresses any medical needs and social services, chaplain, volunteer, and aide services. To address the psychological needs of patients and their families through counseling and education efforts. Maintain comfort and safety for patients and family throughout the end of their life. Discuss and coordinate medications, needs and solutions daily with the patient/family and care team.

● Knowledge and availability to handle patient information calls and overflow of intake/Triage calls.

● Weekend on call - Receive calls from triage for hospice patients and families, assesses the needs of the patient and family, and coordinates needed care over the phone,and/or in person for home treatment for comfort and following up for complete follow through and management of symptoms.

● Document accurate and ongoing assessment of patient status via a variety of mediums of communication

● Evaluate and perform ongoing assessment and revise the initial written plan of care with Interdisciplinary collaboration weekly or as the needs and conditions of the patient/family change.

● Training in referral and admission process and follow through both from hospital and clinical offices. Ascension Home and Hospice November 2017 - December 2020 Hospice Case Manager RN

● Evaluate a patient's physical condition and develop a care plan that addresses any medical needs and social services, chaplain, volunteer, and aide services. To address the psychological needs of patients and their families through counseling and education efforts. Maintain comfort and safety for patients and family throughout the end of their life. Discuss and coordinate medications, needs and solutions daily with the patient/family and care team.

● Knowledge and availability to handle patient information calls and overflow of intake/Triage calls.

● Weekend triage - triaging, to receive calls from hospice patients and families, assesses the needs of the patient and family, and coordinates needed care over the phone, including scheduling home visits as needed and beginning in home treatment for comfort and following up for complete follow through and management of symptoms.

● Document accurate and ongoing assessment of patient status via a variety of mediums of communication

● Evaluate and perform ongoing assessment and revise the initial written plan of care with Interdisciplinary collaboration weekly or as the needs and conditions of the patient/family change.

● Training in referral and admission process and follow through both from hospital and clinical offices. Alliance Services, Inc April 2014 - Present

Aurora Quality (Alliance Services, Inc) -- Quality Coordinator - Stroke May 2017 - November 2017

● Provides expertise and support for all Quality Management functions to include abstracting, data aggregation and analysis and medical record review for quality assessment. Scheduling, conducting medical reviews and case reviews of mortalities, length of stay and readmissions within the Aurora St. Lukes Medical Center with Stroke team leadership and following through to other disciplines as needed or required.

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Tia M. Burton

W305 S7640 Applewood Lane, Mukwonago WI 414-***-**** adu7wa@r.postjobfree.com Aurora Endocrinology (Alliance Services, Inc) -- Clinical RN-- February 2016 - April 2017

● Manage patients in an outpatient setting, emphasizing training on insulin dosing and pump use. Facilitator in Thyroid management of outpatient and other hormone driven diseases.

● Assist physician in laboratory management of fine needle aspiration slides, from preparation through to completion.

Aurora Cardiovascular Services (Alliance Services, Inc) -- Phone triage RN and Clinical RN-- December 2014 - January 2016

● Triage call center for the cardiac clinic, provides immediate and prompt evaluation pertaining to the patient complaints and past medical history, assessing the need for the patient to be seen in clinic or emergent status. Communicating with MD staff and mid level staffing for at home management is deemed necessary.

Aurora Health Care (Alliance Services, Inc) -- Per Diem RN-- Allergy clinic, Urgent Care, EENT clinic, Walk -in clinic, Emergency Dept. April 2014 - Present

● Familiar with EPIC software, Cerner Software and McKesson Software as used in an Emergency Department, Urgent Care clinic or Specialty clinic.

● Assess, educate, treat, medicate and facilitate care for patients in hospital, outpatient, clinic and phone assessment. As best care practices within the facility or department written to their specific protocols. Orthopaedic Associates of WI (Alliance Services, Inc) --Clinical RN-- April 2014 - May 2016

● Continued assessment of patients. Primary goal is to provide patient comfort in terms of pain and nausea control. Lastly, to initiate training for post surgery treatments for best outcomes. Columbia-St. Mary’s Hospital February 2012 - November 2015 Registered Nurse - Pre and Post Operations

● Assess and establish an initial line of care for day surgery operations. Both assisting patients in admissions and in postoperative treatment. The primary surgeries involved were GI/ENT. Registered Nurse - Emergency Department and Triage Arena

● Provide first assessments and treatments to patients experiencing medical crises, requiring quick and flexible responses to patients with serious illness and trauma, backed with extensive medical knowledge. Blood Center of Wisconsin, Greenfield, WI April 2008- February 2012 Senior Donor Specialist

● Assess Donor vital signs, conducting the phlebotomy and reaction to blood loss, all while managing production of staff and familiarity of Platelet, Plasma, Whole Blood, and Red Blood Cell donations. Midwest Connect, Oak Creek, WI December 2000 – April 2008 Crew Planner

● Strategically prepare pilot and flight attendant monthly schedules and analyze daily flight schedules while adhering to deadlines

Crew Scheduler, Desk Trainer

● Effectively display and properly use mature judgment to problem solve while under extreme time and social demands.

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Tia M. Burton

W305 S7640 Applewood Lane, Mukwonago WI 414-***-**** adu7wa@r.postjobfree.com Curtis Ambulance Service, Milwaukee, WI October 1999 - February 2001 Dispatcher

● Ascertaining the circumstances of the emergency or incident and relaying information to responding units and dispatch supervisors.

EMT-Paramedic

● Implement immediate response and care to emergency medical 911 calls. Responsible for assessing a patient's condition and providing essential treatment prior to hospital admission. Paratech Ambulance Service, Milwaukee, WI October 1996 - October 1999 EMT-Paramedic

● Implement immediate response and care to emergency medical 911 calls. Responsible for assessing a patient's condition and providing essential treatment prior to hospital admission. EDUCATION Milwaukee Area Technical College Associated Nursing Degree December 2011 Lakeshore Technical College EMT-Paramedic Licensure August 1998 CREDENTIALS Emergency Nurses Association Trauma Nursing Core Course February 2013 American Heart Association Advanced Cardiac Life Support September 2012 Wisconsin Department of Safety and Professional Services Registered Nurse January 2012 American Heart Association Basic Life Support for Professionals July 2009 Paramedic Licensure EMT-Paramedic/National Registry Certification August 1998 US Army-Combat Medic Training EMT License/National Registry Certification August 1996

References available upon request

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