Order Selector Customer Service

Stone, Rhykeisha

**** ********* **, *********, ** 30238 404-***-**** **************@*****.***

Objective

·To seek a career in the field of Customer Service, via different channels. Through this position I am looking to gain more experience and knowledge in the industry.

Skills & Abilities

COMMUNICATION

·Skilled in group and individual presentations, Ability to formulate well-written professional responses that provide first contact resolution, Ability to understand and anticipate customer needs to offer effective options/solutions. Excellent listening skills with the ability to empathize with customers, effectively reducing tension, and managing conflict.

SKILLS

·Working knowledge of multiple computer systems, such as: Microsoft Office, technical, troubleshooting skills, Exceptional grammar and typing skills, type 45 wpm. Time management, employee evaluations, multitask, and logistics.

Experience

ORDER SELECTOR OREILLY’S DISTRIBUTION CENTER JULY 2019- PRESENT

·Process orders, sort items, process and restock orders. Work in a fast paces warehouse environment. Pulled merchandise to fulfill orders to specifications. Used RF scanners to pick items from bins and complete orders. Ability to operate a pallet jack, time management, and meet goals.

GUEST SERVICES REAISSANCE MIDTOWN HOTEL AUGUST 2016- SEPTEMBER 2019

·Complete customer request made from room service and guest satisfaction. Greet customers upon arrival, kept rooms nice and tidy. Assisted as assistant lead working directly under supervisor to answer guest questions and concerns.

LOAN OFFICER WORLD FINANCE OCTOBER 2016- MAY 2017

·Analyzed applicants’ financial status, credit, and property. Answered Inbound calls and addressed customers concerns and direct calls to appropriate associates. Performed other duties as assigned, prepared Excel spreadsheets, faxes, copying, scanning, ran office errands, and assisted in event planning.

FRONT END SUPERVISOR KROGER MARCH 2013- JULY 2016

·Ability to multitask, while providing excellent customer service. Assisted customers as a bagger, cashier, fuel center attendant and front-end supervisor. Handled cash, credit, debit, EBT, and WIC transactions.

Education

HIGH SCHOOL DIPLOMA MAY 2013 D. M. THERRELL

·Field of Study: School of Engineering

Contact this candidate