Advertising Director Communications Manager

SUSAN H. DENNIS

Hillsborough, NC ***** ■ *****@********.*** ■ 919-***-**** ■ https://www.linkedin.com/in/s-dennis-scientificfulfillment/ Senior Consultant - Study Branding Communications Materials Oversight Profit & Non-Profit Organizations ■ Research Firms ■ Bio-Med & Bio-Pharmaceutical Companies Strategic Planning & Operational Management Public Health & Environmental Studies Contract Management & Project Management Product Testing, Field & Clinical Initiatives Team Training, Development & Leadership Materials Design, Production & Packaging Proposal Development & Client Presentations Quality Control & Regulatory Compliance Budget Management & Quality Control Troubleshooting & Problem Solving Innovative, entrepreneurial-minded executive with an 11+ year history of success in directing material and fulfillment operations for organizations engaged in a variety of research studies. Effective at aligning risk assessment with project goals and executing sound decisions based on the highest risk mitigation. Strong verbal/written communication skills combined with the ability to influence and foster collaboration and synergy across business lines and global units to advance goals. Flexible and adaptable in fast-paced, ever-changing project environments. Key Accomplishments

Orchestrated design, production, launch, distribution, management, and troubleshooting of a range of materials for all phases of five to ten-year environmental studies.

Innovated, designed, test, and produced thermal field units for specimen retrieval and structures recycle operation for re-use with unit exceeding performance expectations, longevity, and eco-viability.

Directed multiple print / graphic and assembly fulfillment facilities producing more than 4 million printed ideas and 5 million biomedical field materials to be custom assembled and database delivered to field agent, clinic, lab, and vendor of 10-year study involving 100,000+ participants.

Attained 0% error rate on all proprietary materials issued to field with elite customer satisfaction rates and standard of excellence and quality control within assigned milestones, protocols, and budgets.

Created a 24 / 7 communication and response mechanism that resolved rolling study variables and drove 100% seamless execution of supply field and data collection without downtime or interruptions.

Received, data based, and securely stored cash incentives and gift cards with collective value of $700K+ without errors or losses.

Directed and provided strategic leadership for multiple facilities and production teams that met 100% of deadlines on time/on budget for precise launching and materialization of products supporting study initiatives.

Provided unprecedented documentation for continued expansion of excellence, responsiveness, and cost savings involving the pilot, ramp up, and rapid response material distribution to examiner, clinic, and lab. Career History

SUSAN CHARLES PRINTS, INC. ■ Hillsborough, NC 2001 – Present Management Consultant / President / CEO

Provide scientific fulfillment strategies and services to major scientific and public health field research enterprises. Drive strategic repositioning, restructuring, product development, and full operational management for each business unit and coalesce print, exam, and lab materials into a range of unique field units. Develop and present proposals, production recommendations, and cost packages to clients and negotiate all vendor terms/bids. Act as strategic leader and liaison between client project management, scientists, manufacturers, suppliers, designers and support staff to materialize the complex and varied print needs of each project. Build teams of manufacturers and vendors to act as materials management arms of environmental studies. Purview for each contract is to work with project leadership, hit and maintain every hard output deadline, and hold costs to original quote unless modified. Manage and support professional development of teams through CITI Certification, Privacy and HIPPA Training, and CBI Awareness Training. Susan Charles - Page 2-919-***-**** ■ *****@********.***

Subcontracted with Social & Scientific Systems and SRA International to drive production, fulfillment, and oversight of 60,000 participant field kits for nationwide National Institute of Environmental Health Services (NIEHS) breast cancer study.

Coordinated multiple teams, oversaw and developed output protocols, and negotiated all contracts with vendors. Delivered three million unique parts on time, within budget, and with zero errors.

Maintained labor costs on flat five-year cost projection and maintained seamless, continual flow of exam materials to field.

“Susan is a master of operational planning and execution. I have learned a great deal from her over the years, and she is one of my most trusted advisers on complex, large-scale epidemiological and clinical research operations.” Senior Project Manager

Designed and produced Phase 2 Gulf Oil Spill Worker Study field study materials, mailings, pre-visit packets, and 11,000 fully packed and database thermal exam kits on time, on budget and with zero errors.

Assumed central role as mailing and material distribution point person accountable for day-to-day oversight of printing and mailing operations, materials distribution staff, and supply warehouse.

Designed field specimen collection thermal units with scientific leadership. Solicited vendor bids for manufacture of unit and provided weekly reporting while operating within multiple subcontracts.

Oversaw production of 6,000 units and developed recycling operation for their reuse.

Coordinated and negotiated vendor bids, including highly sensitive single source specimen collection supplies to be distributed over five states to teams of field examiners.

Effectively conducted extensive in-home, three-hour specimen collection operation of 55 field agents and 3 regional managers with the highest level of collection quality control and return to lab.

Defined communication protocols for vendors, regional leaders, and agents. Authored extensive operational protocols for recruitment, retention, distribution, supply quality control, and field unit design/use.

Coordinated material distribution to two regional clinics for follow-up exam involving 4,000+ participants.

Managed five-year CDC contract for materials distribution to 25,000 physicians. Coordinated and negotiated all vendor participation involving hard output intervals of five successive mass mailings with zero errors. Authored output protocols for fulfillment and assembly.

Steered the design, management, and production of all field study materials involving recruitment of 33,000 participants for NIEHS GuLF Oil Spill Worker Study.

Managed and completed study / print contracts for National Institute of Environmental Science, including Two Sister Study, Parkinson’s Genes and Environment Study in AARP Cohort, Agriculture Lung Health Study, and Environmental Polymorphism Study.

Additional study /design, print, materials procurement and fulfillment projects include Gulf War Era Veteran’s Bio Repository Study CDC/National Center for Health Science. Initiated and oversaw elevated data security. Summary of Prior Experience:

Public & Media Affairs / Crisis Communications Manager – DUROCHER & COMPANY, Detroit, MI. Developed short-term, high intensity communications programs for political referendums, corporate communication emergencies, and individual clients.

Communication Analyst & Planner, Public Affairs Division – DETROIT EDISON COMPANY, Detroit, MI. Applied training in strategic corporate communication planning for utility public affairs issues and initiatives, including when Fermi 2 nuclear power plant was brought online.

Business Manager / Advertising Director – DETROITER BUSINESS NEWS, GREATER DETROIT CHAMBER OF COMMERCE, Detroit, MI. Developed startup proposal, business plan, design, editorial, and ad sales objectives. Education

BA in Communications – Michigan State University, Honours College – East Lansing, MI Completed honors work-study program with Communications Department during junior and senior years. Member of Alpha Lambda Delta and Phi Kappa Phi

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