Support Agent Call Center

Susan Bulgar

425-***-****

**********@*****.*** Sunlakes, AZ 85248

Skills

Friendly, outgoing with a positive attitude

Excellent customer service

Background with using several inbound call center computer programs Multi-line phone system

Floor coordinating/Point of Contact

Billing

Experience

Concenttrix

2018-Current

SME

-Help agents de-escalate calls

-Take Supervisory calls when agents need assistance

-Ability to add credits/cancel lines

-Works with CX to help TL’s in any way possible

Radial

2016-2018

Inventory Control Specialist

-Knowledgeable using RF scanners

-Point of Contact during Peak season

-Audits, Aged orders, Return to stock, Locked locations, Sku conversions

-Shortages and overage inventory maintenance

-Effectively communicated with supervisor regarding any issues Alorica

2015- 2016

Advanced Technical Support Agent

-Answer inbound technical support calls

-Help other agents as necessary to make sure other agents are on goal

-Helped customers resolve all issues due to cellular difficulties

-Customer billing, ordering, and troubleshooting system IHSS

2005-2014

In Home Supportive Services

-Taking care of clients with various needs.

-Transported client to appointments

-scheduled any and all appointments

-Payed bills

-Light cleaning

-Any other necessary duties each client needed on a daily basis, was clients advocate. Lady Bugs Janitorial

2004-2014

Co-Owner

-Gaining clients

-Bidding for potential jobs

-Scheduling

-Residential clean in/outs

Contact this candidate