Administrative Assistant Customer Service
Resume:
Marla Lawrence
**** ******** ** **********, ** 75081 ****************@*****.***
O ce Manager Sep, 2010 / Present
Samuel Car Service Richardson, TX
Medical Administrative Assistant Mar, 2013 / May, 2013 Dallas Neurological Associates Dallas, Tx
Customer Service Support for AARP Aug, 2012 / May, 2013 Connextions Richardson, TX
2011 / 2013 Everett College
Medical Administrative Assistant
EXPERIENCE
Run o0ce by taking calls coming in to making sure the drivers arrive 10 minutes before their time. To double check the information regarding clients information. Especially the 5ights number. The arrival and departing times. To be sure the gates are correct. To make sure private info is private or destroyed. See to it the cars are up to par. Inspections are done every year ; and see the cars are gassed up, clean and,ready to go at all times. Invoices are to be mailed out every day.
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Doing my externship. Answered phonez,scheduled patient appointments, 9led and pulled charts in advance for doctors. Obtained vital signs. Researched prescription numbers and faxed prescriptions/diagnosis to doctors, hospitals, and pharmacies. Assisted and learnef payable/receivables as well as billing patients and insurance companies.
Answering all incoming phones calls from members of AARP on questions, regarding their accounts. Yo make sure that the AARP members have solutions from everything from paying their premiums, asking questions regarding the pharmany, 9nding prescriptions drugs, 9nding a local pharmacy, getting prior aurhorization, tier exception and coverage determines, to verify members having accounts with us, and making sure their drugs are covered. I had to be able to take all the information on the computer without writing anythng down on paper. I had to verify all the information according to HIPAA.
SKILL HIGHLIGHTS
Customer Service communation specialist
EDUCATION
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