Customer Service Driver
Resume:
KATIKA GREEN
SPURLOCK
**********@*****.**
M
APT 88
BATON ROUGE, LA 70810
SUMMARY
Accomplished, energetic, goal-
oriented cosmetologist and
business manager dedicated to
high levels of customer
satisfaction.
SKILLS
Customer and Personal Service
Communication
Administration and
Management Critical Thinking
EXPERIENCE
LYFT DRIVER
08/2018 to Present
• Transport clients from one destination to another.
• Use navigation apps to determine the optimal route for each client.
• Interact with clients in a friendly and professional manner.
• Pick up and drop off clients in a punctual and reliable fashion.
UBER DRIVER
01/2019 to Present
• Transport clients from one destination to another.
• Use navigation apps to determine the optimal route for each client.
• Interact with clients in a friendly and professional manner.
• Pick up and drop off clients in a punctual and reliable fashion.
WAITR
03/2021 to Present
• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Assisting with loading and unloading items from
vehicles.
• Accepting payments for delivered items.
• Providing excellent customer service, answering
questions, and handling complaints from clients.
• Adhering to assigned routes and following time
schedules.
2
Management of Personnel
Resources
Service Orientation
Time Management
Client Engagement
• Abiding by all transportation laws and maintaining a safe driving record.
IN HIM STYLING – BATON ROUGE, LA
HAIRDRESSER, HAIRSTYLIST, AND COSMETOLOGIST
08/1996 to Present
• Utilize computers for various applications, such as database management and word processing.
• Receive telephone calls and relay information to clients and customers, take messages, or transfer
calls to appropriate individuals.
• Collect and deposit money into accounts; disburse funds from cash accounts to pay bills or invoices; keep records of collections and disbursements; and ensure accounts are balanced.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons, according to their needs.
• Schedule and confirm appointments for clients and customers.
• Establish work procedures and schedules and keep track of the daily work of clerical staff.
EDUCATION
BACHELOR OF SCIENCE: BUSINESS MANAGEMENT / JULY 2017 Virginia College - Baton Rouge, LA
Maintained 3.2 GPA in coursework inclusive of the
principles and application of economics, marketing, planning, accounting, business technology in administrative positions, and general service for retail businesses. MASTER OF ARTS: COSMETOLOGY/ AUGUST 1996
Baton Rouge Beauty College - Baton Rouge, LA
Demonstrated superior proficiency in performing complex hair care activities such as shaping, curling, straightening and dyeing, aiming at customer satisfaction; exceptional ability to identify hair and skin problems and provide 3
workable solutions to address concerns; comprehensive knowledge of the safe mixing and use of salon products such as hair dyes and bleaches.
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