Project Coordinator

Derrica Williams

**** ****** ***** ***** ****** TX, 75038 214-***-**** *******.********@*****.*** Project Coordinator with experience focused on business management, information technology, and project deliverables, ideal for an entry level Business Analyst position and eventually Project Management.

PROFESSIONAL SUMMARY

• A proactive and dedicated team player, with proven track record in producing high quality work under tight deadlines and multi-tasking to meet business goals

• Proficient in organizing, conducting and facilitating elicitation sessions with stakeholders such as survey/questionnaires, interviews, brainstorming, requirement workshops, document analysis, and JAD sessions

• Experienced in scheduling meetings, coordination with Developers, Application Architects, Subject Matter Experts, business users and senior executives

• Support IT projects from inception to completion, coordinating among various stakeholders throughout the project lifecycle.

• Established and maintained strong working relationships with project teams and process owners to support them to improve their project performance and delivery.

• Documented project scopes, technical and project documentation, requirements, work breakdown structures, and follows formal change management processes for scope changes. AREAS OF EXPERTISE

• Project Coordinator

• Analyst

• Team Lead

• Time Management

TECHNICAL SKILLS

• Research Skills

• Documentation Management

• Reporting

• Customer Service

System Software: Microsoft Office, Excel, Word, PowerPoint, Access and Outlook Testing: Computer hardware systems and components, processors, circuit boards, memory devices, networks, and routers.

Software Programs: C++, Java Script, User interfaces, Automation Tools, SQL, AutoCAD, Machine Language, MATLAB, PLC Software RS Logix 500

EXPERIENCE

Ace IT Solutions 09/2021 – 12/2022

IT Service Coordinator/Level One Help Desk Technician

• Assisting Lead Service Coordinator in assigning, scheduling, and dispatching service engineers for remote or onsite service according to urgency,

• Communicating with clients. Keeping them informed of incident progress, notifying them of impending changes or agreed outages.

• Provide first line support to the end users calling and troubleshooting basic problems before escalating the request to a higher tier technician.

• Environment: Connect Wise, Connect Wise Automate, Kaseya, Active Directory, Azure, PowerShell AD, IT Glue Password Data Base and Office 365 Dallas County 08/2019 – 09/2021

Vital Statistics Team Lead (Clerk III)

• Processing both Birth and Death Certificates for Dallas County and other surrounding jurisdictions in addition to processing Burial Transit Permits for Funeral homes, Crematories and Donation Sites.

• Assisting and monitoring activity with the clerks as well as customers while, preforming over the counter responsibilities such as Birth, Death, Marriage and Single Status Transactions.

• Creating process improvement tactics for “day to day” operations within the workflow of the office.

• Environment: SME for Texas Public Health Association, Ever, Granicus and Kofile. Datamax 03/2018 – 04/2019

IT Project Coordinator/Remote Monitoring Management Coordinator

• Provided client assistance, responsible for planning and scheduling project goals for IT department and 3rd party clients.

• Managed status of tickets and tasks, maintaining and overseeing the workflow for Technical Specialist, issuing status reports, proposals and requirements documents.

• Monitored project plans, project schedules, work hours and department budgets.

• Coordinated with stakeholder(s) to gather requirements and manage expectations.

• Designed internal and external-facing KPI reports, including daily technician utilization, weekly ticket reviews and performance analytics.

• Environment: Connect Wise, Kaseya, Bomgar, Active Directory, and Office 365 National Life Group Insurance (Contract - Workway Staffing Agency) 04/2017 – 11/2017 Annuity Transfers Specialist/Payment Center Representative

• Handled and transferred Annuity and Life Policies from receiving companies, applying payments to single and premium accounts, responding to agents and 3rd party companies, submitting transfer paperwork for clients.

• Environment: New Business Administration Programs including Mainframe Database Processor, On Base, CT1035

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City of Duncanville/Bob Knight Fieldhouse 01/2013 – 08/2013 Receptionist/Computer Software Installations

• Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information

• Installed, downloaded and launched programs including POS “Point of Sales” applications such as EZ Facility and ACTIVENET

Microsoft “DigiGirlz” High Tech Camp Summer 2005 & 2006 STEM Internship

• Introduced young women to scientist and coding fundamentals, bringing awareness to career paths within the technology field

EDUCATION

Ashford University College, San Diego, CA

Master’s Degree of Business Administration/Information System (Currently enrolled/In progress) Prairie View A&M University, Prairie View, TX

Bachelor’s Degree of Computer Engineering Technology, 08/2016 AFFILIATIONS / RECOGNITION / AWARDS

2019: Invited to the 65th Annual Vital Statistic Conference, Certify Local Register – TX 2016: Dean’s Honor Status Award at Prairie View A&M University (GPA 3.2) 2016: Programmable Logic Controller Traffic Light Sequence Senior Project Leader/Overseer 2013: Toastmaster’s International Public Speaker

2011: Invited to the NSBE Conference for Engineering in Dallas, TX 2011 - 2016: Active National Society Black Engineers Member 2011 - 2016: Received the Roy G. Perry College of Engineering Scholarship

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