Assistant Store Manager

SS

SHARON SHADE

***********@*****.*** 903-***-**** Lykens, PA 17048

Knowledgeable assistant store manager with over 3 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Work Planning and Prioritization

Inventory Control

Strategic Merchandising

Mentoring and Coaching

Top Star Express Emmaus, PA

Assistant Store Manager

10/2019 - 02/2023

Oversaw coaching and guidance of store employees to foster advancement in work operations.

Prepared staff work schedules and assigned team members to specific duties.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Coached and developed store associates through formal and informal interactions.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Oversaw aspects of maintenance, inventory and daily activity management.

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Handled scheduling for store shifts to achieve adequate staffing. Answered customer questions and addressed problems and complaints in person and via phone.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Upper Dauphin Area High School Elizabethville, PA High School Diploma

06/1985

Summary

Skills

Experience

Education and Training

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