Customer Service Office Assistant
Resume:
El Paso, Tx. ***** Email: **********@*****.***
Nelly R. Gutierrez
Objective Seeking a career opportunity to obtain and utilize my training, experience, and customer service skills with an employer who offers advancement and initiatives.
Experience Sept 2018-January 2020 El Paso Eyes LLC El Paso, TX Optometric Technician/Receptionist
Providing quality customer service in a bilingual environment
Interacting with patients daily to comply with needed services over the phone or in person
Answering phones, scheduling appointments, filing records, and properly processing patients’ medical records
Verifying insurances and submitting insurance claims
Daily payment transactions and billing
Using EMR to document patient medical history
Assisting eye doctor in providing care for patients
Performing basic eye exam and using numerous machines for testing such as autorefractor, tonometer, visual field, and dilating as needed
Checking patients for color blindness and peripheral vision
Preparing proper documentation, prescriptions, and providing medical referrals for patients with abnormal conditions to proceed in obtaining medical assistance by other medical doctors
Fitting contacts and teaching patients how to properly care for their contacts
Teaching first time contact wearers how to properly put on lenses, how to take off contacts lenses, and how often to dispose of contacts depending on type of lens
July 2016-July 2018 Dr. Joyce Wong El Paso, TX
Optometric Technician/Optician
Providing quality customer service in a bilingual environment
Interacting with patients daily to comply with needed services over the phone or in person
Answering phones, scheduling appointments, filing records, and properly processing patients’ medical records
Verifying insurances and submitting insurance claims
Daily payment transactions and billing
Using EMR to document patient medical history
Assisting eye doctor in providing care for patients
Performing basic eye exam and using numerous machines for testing such as autorefractor, tonometer, visual field, retinal camera, and dilating as needed
Checking patients for color blindness and peripheral vision
Preparing proper documentation, prescriptions, and providing medical referrals for patients with abnormal conditions to proceed in obtaining medical assistance by other medical doctors
Fitting contacts and teaching patients how to properly care for their contacts
Teaching first time contact wearers how to properly put on lenses, how to take off contacts lenses, and how often to dispose of contacts depending on type of lens
Fitting patients with appropriate eyeglasses such as single vision, bifocal, and multifocal glasses
Jan 2016-Sept 2016 Walmart El Paso, TX
Cashier
Providing customer service with fair and courteous services
Customer social interaction in a bilingual environment
Daily money interactions
Register sales on a cash register, scanning items, itemizing, and totaling customer purchases
Providing pricing information on items
Balancing cash drawer by counting cash at the beginning and end of each shift Mar 2014-Aug 2014 Santa Teresa Post Office Santa Teresa, NM Salesclerk
Customer social interactions to provide quality service in a bilingual environment
Answering phones, filing, and organizing
Sorting mail daily
Daily money transactions on rentals of P.O. boxes, sales on mailing products and services
Dec 2013-Aug 2014 Dr. Nevins El Paso, TX
Optometric Technician/Receptionist
Providing quality customer service in a bilingual environment
Interacting with patients daily to comply with needed services over the phone or in person
Answering phones, scheduling appointments, filing records, and properly processing patients’ medical records
Verifying insurances and submitting insurance claims
Daily payment transactions and billing
Assisting eye doctor in providing care for patients
Performing basic eye exam and using numerous machines for testing such as autorefractor, tonometer and visual field as needed
Preparing proper documentation, prescriptions, and providing medical referrals for patients with abnormal conditions to proceed in obtaining medical assistance by other medical doctors
Fitting contacts and teaching patients how to properly care for their contacts
Teaching first time contact wearers how to properly put on lenses, how to take off contacts lenses, and how often to dispose of contacts depending on type of lens
Oct 2007-Aug 2011 Mesa Eyecare El Paso, TX
Optometric Technician/Receptionist
Providing quality customer service in a bilingual environment
Interacting with patients daily to comply with needed services over the phone or in person
Answering phones, scheduling appointments, filing records, and properly processing patients’ medical records
Verifying insurances and submitting insurance claims
Bookkeeping duties in complying, categorizing, and filing receipts to comply with accounting services
Daily payment transactions and billing
Banking transactions of daily deposits
Assisting eye doctor in providing care for patients
Performing basic eye exam and using numerous machines for testing such as autorefractor, tonometer, visual field, retinal camera, and dilating as needed
Checking patients for color blindness and peripheral vision
Preparing proper documentation, prescriptions, and providing medical referrals for patients with abnormal conditions to proceed in obtaining medical assistance by other medical doctors
Fitting contacts and teaching patients how to properly care for their contacts Mar 2003-July 2007 Home Trucking Business Santa Teresa, NM Office Assistant
Bookkeeping duties in complying, categorizing, and filing receipts to comply with accounting practices
Logistic planning on trucking routes, mileage calculations, and deliveries
Communicating with spouse and companies to coordinate services
Interacting with accountant on proper filing of income taxes and bookkeeping records
Aug 1998-Mar 2000 Walmart El Paso, TX
Salesclerk
Conducted physical inventory which was utilized for the confirmation of the computerized scanning system
Bilingual communication interaction with about 100 customers daily to achieve customer satisfaction
Trained new employees on their duties in the Toy Department
Guided buyers in goods they were looking for
Apr 1997-Sept 1998 Pizza Hut El Paso, TX
Waitress and Preparation
Bilingual Communication interaction with about 25-40 customers daily
Greeted and served customers to ensure satisfaction
Provided excellent wait service
Multi-tasked front and back house duties
Setup and maintained tables daily to comply with city/county health regulations
Education Jan 2013- Aug 2015 El Paso Community College, Attended El Paso, TX Jan 2001 Business Skills Institute, Graduated
Medical Office Specialist/ Transcriptionist
May 1997 Franklin High School, Graduated El Paso, TX Interests Computers, organization planning, and baseball References Dr. Yvonne Alomia
El Paso Eyes/ Mesa Eyecare
Mia Manager
Dr. Joyce Wong Office
Ana De La Torre
5910 Ashwood St
Santa Teresa, NM 88008
Jessica Flores
7708 Maya Ave
El Paso, TX 79912
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