Customer Service Dining Services
Resume:
BIBEK KUMAR
*************@*****.***
Queens, NYC
EDUCATION
Gannon University, Erie, Pennsylvania May 2025
Bachelor of Science in Cybersecurity
GPA: 3.3
RELEVANT COURSEWORK
Problem Solving and Computer Programming, IT Security, Web Development, Public Speaking SKILLS
Python, Adobe Premiere Pro, Java, Microsoft Office Suite Spoken Languages: English, Hindi, Nepali
PROJECTS
Train/Bus Online Booking System Design, Erie, PA January 2022 - May 2022
• Worked with a team of students using object-oriented programming to write approx. 2500 lines of code to create a system allowing users to view and book tickets online for bus/train services
• Created a phototype of system and presented to class and faculty Bibek Talks Podcast Delhi, India January 2021-December 2021 Creator
• Created 45-minute episodes two times a month covering technology topics and trends
• Edited videos using Adobe Premium Pro, cutting down a video from a hour and a half to 45 minutes
• Posted videos and audio on YouTube, Spotify and Anchor for listeners to access EXPERIENCES
Gannon University Information Technology Services, Erie, PA August 2022 - Present IT Student Technician
• Assist Gannon students, faculty and staff with troubleshooting wifi issues, and technologies used at the university, such as Microsoft Office, Blackboard and single sign on
• Provide customer service via phone and in-person Gannon University Office of Residence Life, Erie, PA May 2022 – August 2022 Summer Conference Assistant
• Maintained residence life buildings around Gannon’s campus such as maintenance and refurnishing
• Welcomed summer housing intern groups, athletic teams and freshman to the university, assisting with their move in and orientation to the university
• Provided building/campus tours to interns, helping them connect with resources such as parking, police and safety and dining services
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