Shannon Djerf

Fond du Lac, WI *****

adu7fj@r.postjobfree.com

+1-262-***-****

I am a hard working and dedicated employee. After a long career as a C.N.A., I am looking to expand on my skills and experience.

Work Experience

Client Navigator

Community Medical Services - Fond du Lac, WI

February 2022 to Present

Checking in of clinic's patients, data entry, customer service, scheduling patient appointments with on site physician and primary counselor. Occasional cleaning and stocking of supplies. Behavioral Health Technician

SSM Health - Fond du Lac, WI

October 2020 to March 2021

Provide basic social and learning skills to children with Autism under the supervision of a Behavioral Therapist.

Activities Assistant

Frontida Assisted Living Inc. - Fond du Lac, WI

May 2020 to August 2020

Engaged residents in daily planned activities to include personal cares, meal prep, light housekeeping and daily charting.

Resident Assistant

West Bend, WI

June 2013 to September 2018

Assisted facility residents with activities of daily living to include vitals, meal prep, light housekeeping, daily reports and charting.

Housekeeper

AmericInn of Beaver Dam - Beaver Dam, WI

April 2013 to June 2013

Cleaning of guest rooms, pool and common areas.

C.N.A.

Harbor Haven

July 2012 to November 2012

Assisting facility's resident with activities of daily living to include written and verbal reports to the lead R.N.

• Checked vital signs

• Served meals to residents

• Provided individualized and friendly care for residents

• Worked in a nursing home

Education

Some college in Undergraduate

MATC Mequon - Mequon, WI

August 2003 to December 2004

High school diploma or GED in General, Art, Communications Fond du Lac, WI

August 1987 to June 1990

Skills

• Resident Assistant (10+ years)

• Customer Care

• Customer Service

• Customer Support

• Time Management

• Dementia Care

• Vital Signs

• Meal Preparation

• Memory Care

• Food Preparation

• Laundry

• Patient Care

• Alzheimer's Care

• Medication Administration

• Caregiving

• Senior Care

• Home Care

• Medical Office Experience

• Infection Control Training

• Medical Terminology

• Autism Experience

• Behavioral Therapy

• Behavioral Health

• Applied Behavior Analysis

• Special Education

• Laboratory Experience

• Assisted living

• Assembly (2 years)

• Picking & packing (1 year)

• Pharmacy technician experience

• Crisis Intervention

Certifications and Licenses

CPR

Assessments

Memorization & Recall — Expert

October 2019

Committing product or merchandise information to memory and recalling it at a later time. Full results: Expert

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Sales: Influence & Negotiation — Proficient

October 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Medical Terminology — Proficient

September 2020

Understanding and using medical terminology

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Home Health Aide Skills — Proficient

September 2020

Providing care to patients in a home setting

Full results: Proficient

Work Style: Reliability — Completed

September 2020

Tendency to be dependable and come to work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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