Customer Service General Manager

ZAID LATSON

Ocala, FL ***** 352-***-**** *******@*****.***

Skills Summary

Kitchen leader offering over 20 years of experience in preparing and serving diverse foods. Motivating employees to exceed customer expectations in high volume settings while maintaining strong quality and cost controls. Service-orientated with good multi tasking, safety management and decision making skills.

Experience

Miller’s Ale House

Kitchen Manager 10/2022-Present

Scheduling and receiving food and beverage deliveries, adhering to food cost and budget.

Motivating staff to perform at peak efficiency and quality.

Beef o' Brady’s

General Manager 08/2021-10/2022

Managed budget implementation and employee evaluations.

Maintained strong quality and cost controls.

Hooter’s

Kitchen Manager 09/2018-10/2021

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.

Enhanced financial controls to eliminate theft and business risks.

Steak N Shake

Managing Partner 02/2016-09/2018

Enhanced operational efficiency and productivity by managing budgets and costs.

Effectively built customers and employee loyalty.

Crispers – Fresh Alternatives LLC

General Manager 01/2010-02/2016

Audited kitchen and front of house to guarantee cost effectiveness of restaurant.

Managed restaurant scheduling, food service and customer service

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