Resume

Customer Service Assistant Manager

Location:

Graham, TX

Posted:

February 07, 2023

Contact this candidate

Resume:

Joseph Jody Hanna

adu7cy@r.postjobfree.com

*** ***** ****

Graham, Texas 76450

940-***-****

OBJECTIVE Seeking My New Career

I am looking for an opportunity to work for a company that I can grow with. I believe I can be a great asset to a company to further their growth with a focus on customer service to increase sales and profits

AREAS OF EXPERTISE

●Customer Service

●Increasing Sales

●Training and Development

●Dedication to reaching goals

●Working with the Community

●Loyalty to a Company that has opportunities to grow

●Quick learner of new tasks and responsibilities

EXPERIENCE

Schwan’s Home Delivery 11/2021-06/03/2022

●Trained to deliver pre-ordered frozen food to homes and businesses

●Manage a pre-determined route each day as set by company with 25-55 stops

●Develop a relationship with current customers to gain trust

●Increase sales by finding potential new customers by knocking on doors or asking for referrals

●Safety is always priority by obeying traffic laws and constant awareness of surroundings

●Knowledge of products helps to explain to customers and allows them to make choices to best fit their needs.

●Once I was assigned a route close to home, I added 45 new customers in just 21 days

●Company shut down my depot and 25 others and laid 192 drivers off, including myself

All Texas Gutters and Lighting 2017-2021

●Crew Foreman with 2-3 employees

●Measuring, cutting and installing gutters on new and existing houses

●installing downspouts and evaluating drainage issues

●Measuring and bidding Christmas light projects with homeowners

●Purchasing lighting products

●Installation and removal of Christmas lights and other outdoor decorations, custom fit for each home

CARL’S JR Restaurants, BKI Franchisee Corona, California

●General Manager 1994-2017

●Responsible and Accountable for all aspects of the restaurant

●Interviewing, hiring, and training all employees and management. Always looking for the best person available, even when I have a full staf/f

●Maintained very low turnover ratio for this industry

●Controlling food cost by setting up proper ordering quantities, training and ensuring all cooks understand and utilize correct recipe and portion controls

●Maintaining proper staffing levels as necessary for current sales, utilizing management staff to continue to develop trainers and additional management for my location as well as other restaurants in my district

●Establishing proper food safety measures to ensure that my staff prepares our food with the utmost safety of our guests as top priority, including using Carl’s Jr. approved HAACP programs

●Responsible for increasing sales by training an in-store marketing assistant to frequent local businesses to offer discounts or specials to increase traffic flow

●Holding monthly safety meetings and appointing safety officers within the crew to ensure a safe and responsible work environment for the crew as well as customers

●Enforcing cash handling procedures to limit losses and ensure the safety of the staff from robberies

●Working with outside vendors to ensure the restaurant always has quality product on hand to properly serve our guests.

ACHIEVEMENTS

●I have successfully opened 4 restaurants for our franchise, the last one in Cedar Park, Texas in 2008

●My restaurants have received 7 perfect QUALITY ASSURANCE food safety inspections

●I was in my most recent restaurant, which was a dual concept along with Green Burrito, from 10/18/2016 to 07/14/2017. In that time, I increased sales from 94.00% sales forecast goals to averaging 109.75% sales forecast goals over the last 4 months. We also received one of the Perfect QUALITY ASSURANCE food safety inspections, greatly improving over the last 3 inspections.This location has almost doubled the bottom line profits compared to same time last year.

SKILLS

●Familiar with Microsoft Word, Excel, Outlook, Crunchtime

EDUCATION

Palomar Jr College 1989-1990

San Marcos, CA

Studied General Education, Accounting, Psychology

Norco High School 1987-1988

Norco, CA

Received HS Diploma

Loara High School 1984-1987

Anaheim, CA

Overall HS GPA: 3.83