Data Entry Billing Clerk

Tonya M. Kee

*** ******* **

Carteret, NJ *****

732-***-****

*******@****.***

Skills

Knowledge of: Word, Excel, Outlook, Filing, Answering phones, Cash Handling, Excellent interpersonal communication, Detail-Oriented, Quality Assurance, Customer Service, Trained on Sedona, Genesis, Manitou, Manitou Neo, Oracle

July 2007 - Dec 1 2021

Supreme Security Systems, Union, NJ - Admin Support for Central Station/Data Entry

● Answer phones and route them to the appropriate dept

● Create customer monitoring accounts

● File completed updates and service tickets in customer jackets

● Maintain filing system and purge old data from files

● Add contact information and alarm programming to customer accounts

● Maintain & update residential and commercial account information

● Created and managed spreadsheets with vital monitoring data

● Communicated with technicians to update zones, instructions and programming on residential and commercial accounts

● Tracked open and ongoing installs and service calls

● Coordinated with the sales, service and install depts to keep track of daily jobs being done

● Monitored customer maintenance email and personal email for customer updates and issues

● Communicated with customers to make changes to their account to better serve them

● Train Central Station operators and new employees on how accounts are handled through each dept to create the account and manage to satisfy individual customer needs

● Trained and worked in Manitou, Manitou Neo, Sedona and Genesis Feb 2001- June 2007

Wayne Services, Clifton, NJ - Billing Clerk/Dispatcher

● Took service calls from warranty, contract companies and independent customers

● Assigned service calls to technicians based on their assigned service areas

● Took calls and answered billing and service questions

● Collected paperwork from technicians and billed accordingly

● Worked with warranty companies and contract companies to reconcile payment

● Trained and worked in Oracle billing system

Education

Emerson High School, Union City, NJ

High School Diploma

Contact this candidate