Service Representative Medicare Sales

Eric Russow

Holmen, WI ***** LinkedIn

****.******@*****.*** 262-***-****

Growth-focused, results-driven insurance sales professional with years of success maximizing new business

revenue and profitability while optimizing the customer experience. Expert prospector, presenter, and

negotiator; able to acquire key clients in highly-competitive markets. Software proficiency includes Microsoft

Office Suite and Sales Force and other CRM software. Proven ability to quickly master new concepts and

technologies.

Areas of Expertise

Territory Development and Expansion Consultative and Solution Selling

Strategic Marketing Initiatives Sales Cycle Management

Account Management and Growth Prospecting and New Business Generation

Customer Satisfaction and Retention Presentation and Proposal Development

Continuous Process Improvements Contract Negotiations

Professional Experience

Teleperformance - Remote, WI

Medicare Sales (August 2021 to Current)

As a captive agent, I sold Medicare thru open enrollment, then after annual enrollment, they changed the

department I was in, and I went to customer service. From there (when they were not as busy) I (and hundreds

of others) were transferred to Catalog sales for over the counter, then I (and hundreds of others) were

transferred to OTC catalog sales, and after a brief stint we were moved to outbound, and then most recently

we were transferred back to OTC catalog sales. For AEP 2022 I was selling once again, but this time for

Humana The position hopping certainly let me see much more in depth of the Medicare world, and it definitely

broadened my horizons.

IHC Specialty Benefits - Milwaukee, WI

Insurance Broker (October 2018 to August 2021)

Thru the use of marketing and calling customers, develop a rapport with them to develop sales, and

customers for life. Including licensing in 35 states and selling and developing scripting to produce sales in

health insurance for both those under 65 and Medicare clients, by developing a need and creating desire to

facilitate sales.

Selected Contributions:

Licensed Health and Life insurance in 35 states and accompanying AHIP approval

Assisted in many new projects and products and scripting for HealthCare.gov sales, ancillary

products, and AHIP scripting.

Received Circle of Champions Recognition from the Health Insurance Marketplace 2018, 2019,

&2020

Received connecting Consumers with coverage award 2021

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Eric Russow Page 2

HealthMarkets - Milwaukee, WI

Independent Insurance Broker (May 2017 to September 2018)

Identify and engage with potential clients through persistent outbound prospecting and networking to drive

new business revenue for one of the largest independent health insurance agencies in the U.S. Conduct

thorough client needs analyses to present/propose the health insurance policies that meet each clients

unique financial goals.

Selected Contributions:

Aggressively pursued sales targets, acquired 52 new clients, and sold 126 new policies.

Earned the Certificate of Recognition from the Health Insurance Marketplace in 2018 for exceptional

contributions during open enrollment.

VRI and Life-Assist Milwaukee, WI

Home Service Representative (2013 to 2017)

Held concurrent responsibilities for selling, installing, and servicing medical alert equipment across the

Milwaukee and Southeastern Wisconsin regions.

Selected Contributions:

Performed high-volume outbound prospecting to uncover new business opportunities and deliver

engaging onsite product presentations.

Selected by management to train and coach a new hire due to consistently high performance and

comprehensive knowledge of internal processes.

Safe Living Technologies Milwaukee, WI

Installation Tech (2008 to 2013)

Worked closely with prospective clients to select the appropriate mobile device or landline. Subsequently

performed product installations and trained clients on the proper utilization and maintenance of all

equipment.

Selected Contributions:

Authored detailed product documentation and user guides to enhance product selection,

configuration and repair efforts.

Additional Experience

Web Development Coordinator (2002 to 2008) Lotus Light Enterprises Silver Lake, WI

Education and Credentials

Associate of Arts in Marketing Milwaukee Area Technical College Milwaukee, WI

Life and Health Insurance License, Wisconsin Office of the Commissioner of Insurance (2017 to Present) and

48 other non-resident states including DC.

Contact this candidate