Service Representative Customer
Resume:
Stephany Morrison
Wilkes-Barre, PA *****
adu7a6@r.postjobfree.com
Five years working in the high- pressure world of sales and five years consistently delivering results for clients. Worked in insurance, consumer goods and supplements industries. Enjoys the challenge of exceeding targets and surpassing expectations. Great communication and organizational skills. Authorized to work in the US for any employer
Work Experience
Remote Client Service Representative
BiBerk Insurance - Wilkes-Barre, PA
January 2022 to December 2022
• Maintaining sales goals and industry leading service standards
• Timely outreach to all inbound leads to include website applications and answering inbound calls
• Availability and dependability to multitask
• Highly focused on a total team environment
Remote Customer Service Representative
American Customer Care - Wilkes-Barre, PA
October 2020 to December 2021
• providing individualized contact with Client’s customers.
• Handle customer inquiries in a prompt and professional manner
• Represent client’s in a professional and positive manner in all situations
• Ability to remain positive in a fast-paced environment Utility
Tempur Sealy International, Inc. - Mountain Top, PA May 2019 to January 2020
• Follow all safety guidelines and participate as fully-empowered team member to achieve organization- wide goal of zero incidents.
• Wrap mattress with a protective covering and sew ends of covering.
• Insert wrapped mattress into a consumer-ready textile.
• Occasionally apply glue to netting to adhere the cover and netting together on mattress.
• Seal covered mattress, labeling and applicable documentation into plastic packaging.
• Box and strap finished mattress for shipping.
• Work at different stations as production needs require.
• Assemble and package different models of same article as required.
• Maintain and clean assigned work area.
• Operate automated assembly equipment utilizing the HMI controls, and perform manual equipment operation or trouble-shooting as necessary.
• Perform quality inspections at every step in the process to ensure compliance with quality standards. Fullfillment Specialist
Chewy Fulfillment - Wilkes-Barre, PA
January 2017 to March 2019
labeling, replenishing, box making, loading/unloading trailers, moving stowed product to various locations .
Utilize Power Industrial Vehicles, material handling equipment, safely and efficiently, to receive or transport product to storage and staging locations. Cashier/Customer Service
Turkey Hill Minit Market - Wilkes-Barre, PA
January 2017 to April 2018
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.
Food Service Worker
United Airlines Chelsea - Newark, NJ
April 2013 to November 2016
Prepare a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Customer Service/Inside Sales Rep
American Home Remodeling - Irvington, NJ
January 2011 to April 2013
Greet customers . respond to any customer questions. Improve engagement with merchandise and provide excellent customer service. Manage financial transactions, and also achieve established goals . Education
Some college in Early Childhood
Essex County College - Union, NJ
September 2011 to March 2013
High school or equivalent in Computer science
Rahway High School - Rahway, NJ
September 2008 to June 2011
Skills
• Customer Care
• Call Center
• Customer Service
• Materials Handling
• Remodeling
• Inside Sales
• Word Processing
• Search engines
• Databases
Certifications and Licenses
Food Handler
Assessments
Basic Word Processing Proficiency with Microsoft Word — Highly Proficient January 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: Highly Proficient
Workplace Safety — Expert
February 2020
Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.
Full results: Expert
Customer focus & orientation — Highly Proficient
September 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Expert
October 2020
Applying customer service skills in a call center setting Full results: Expert
Administrative assistant/receptionist — Expert
October 2021
Using basic scheduling and organizational skills in an office setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate