ROGER DUPREE

843-***-**** • adu78r@r.postjobfree.com

PROFESSIONAL SUMMARY

Medical Administrative Professional with a customer service focus. Knowledgeable in ICD-10 coding, electronic health records, Medicaid/Medicare, Healthcare Software/Microsoft Office, patient registration, accounts payable, patient concierge and appointment scheduling.

SKILLS & ATTRIBUTES

Medical Records

Medical Charting

Medical Billing

EMR

Insurance Authorization

Case Management

CPR Certified

CPI Trained

WORK EXPERIENCE

Unit Clerk

Wilmington Treatment Center

Wilmington, NC

Sept. 2022- Present

Verify and update patient census in MedHost based on admissions and discharges.

Orient patients to the unit, log patient belongings.

Fax and enter all orders and billing forms to pharmacy.

Scan and upload incoming patient documents.

Medical Records Manager

Accordius Health

Wilmington, NC

May 2022- Sept. 2022

Managed and maintained electronic medical records, adhering to HIPPA guidelines.

Chart auditing for medical records completeness, accuracy and conformance to MSLA standards.

Assisted in the provision of patient care under the direct supervision of a physician.

Send and retrieve medical records from other facilities.

Upload documents into the electronic health record.

Case Manager

New Hanover County Department of Social Services

Wilmington, NC

Sept. 2020- May 2022

●Conducts comprehensive intake admissions for new referrals through interview, assessment, collection of previous service records, and collaboration with other service providers.

●Completes documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy.

●Contacts local landlords and/or housing managers to ensure accuracy of client income and funding records.

Develops an overall plan of intervention to maintain positive open and respectful communication.

Contacts persons with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 in a compassionate manner, answering questions related to their diagnosis.

Provides community members with health education & guidance in order to interrupt outgoing disease transmission.

Acts as a call center associate, accurately collecting critical case information, while providing support, referrals, and answers to questions patients may have.

Medical Records Clerk

Wilmington Health

Wilmington, NC

June 2019– Aug. 2019

●Registered incoming patients, setting up appointments and obtaining all necessary patient information, in a positive and efficient manner to ensure patients received exceptional customer service.

●Processed medical records into patient files from all departments using the NextGen system.

●Organized medical records clerk with the ability to adapt to changing environments and demands.

●Released information to persons and agencies according to HIPPA regulations.

Outreach & Enrollment Specialist/Certified Application Counselor

MedNorth

Wilmington, NC

Aug. 2017 –Dec. 2017

●Supported the outreach department with the consumer enrollment with the Healthcare Marketplace.

●Assisted customers navigate their medical insurance needs online and via telephone, addressing needs such as registration and sliding fee scale eligibility determination.

●Acted as a liaison between patients and insurance agencies, utilizing practice management software Intergy.

●Assisted patients with voter registration, both in-house and at community events.

EDUCATION

Medical Billing & Coding Certification

Medical Clinical Assistant Certification

Miller Motte College, Wilmington, NC

May 2019

CCMA Certification (NHA), CBCS Certification (NHA), Valedictorian

REFERENCES

Barrie Lang Amy Merritt Diane Henson

Miller Motte Wilmington Treatment Center Wilmington Health

910-***-**** 910-***-**** 646-***-****

Contact this candidate