Service Representative Customer
Resume:
SG
STACIE GARCIA
***************@*****.*** 210-***-**** San Antonio, United States 78228
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Time Management
Staff Training
Mentoring and Coaching
Verbal and Written Communication
The Dollar Tree San Antonio, TX
Casheir
11/2020 - Current
Collected payments and provided accurate change
Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Helped customers find specific products, answered questions and offered product advice
Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Truevine Learning Services Inc San
Antonio, TX
Teacher
02/2021 - 01/2023
Built and strengthened positive relationships with students, parents and teaching staff
Differentiated instruction according to student skill level Established and enforced rules for behavior and procedures to maintain order among students
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
Supervised students throughout day, both in classroom and outside during breaks
Developed lessons, activities and materials to cover required course material
Maintained safe, clean, and organized classroom environment. Stagg Restaurants San Antonio, TX
Crew Trainer
12/2017 - 11/2019
Instructed new team members on correct procedures for operations Stayed up to date on requirements of all team positions to optimize training
Maintained neat, safe and orderly workspace to prevent accidents and injuries
Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Alorica San Antonio, TX
Customer Service Representative
08/2016 - 06/2018
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
De-escalated problematic customer concerns, maintaining calm, friendly Summary
Skills
Experience
demeanor
Asked probing questions to determine service needs and accurately input information into electronic systems
Informed customers about billing procedures, processed payments and provided payment option setup assistance
Answered inbound calls, chats and emails to facilitate customer service Set up and activated customer accounts.
Disney Store San Antonio, TX
Cast Member
11/2015 - 06/2018
Interacted with guests to entertain and create fun atmosphere Organized, stocked and replenished merchandise following set standards Collected payment to process ticket sales using cash register. Private Individual San Antonio, TX
Caregiver
03/2007 - 12/2016
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands.
Laundered clothing and bedding to prevent infection. Worked closely with clinical staff to support therapeutic and behavioral plans.
Supported bathing, dressing and personal care needs. Encouraged residents to participate in activities of daily living to enhance personal dignity.
Reported concerns to nurse supervisor to promote optimal care. Made beds, swept floors and sanitized surfaces to support activities of daily living.
Maintained daily living standards by assisting clients with personal hygiene needs.
Provided ongoing compassionate patient care for each client. Helped clients with personal needs from exercise to bathing and personal grooming.
Provided patients with transportation to and from doctor appointments. Chaos inc Holyoke, MA
Customer Service Representative
03/2003 - 12/2007
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Remained calm and professional in stressful circumstances and effectively diffused tense situations
Demonstrated excellent communication skills in resolving product and consumer complaints
Assisted customers with making payments or establishing payment plans to bring accounts current
Consulted with customers to resolve service and billing issues Used proven techniques to de-escalate angry customers during telephone interactions
Answered inbound calls, chats and emails to facilitate customer service Set up and activated customer accounts.
Montgomery inc San Diego, CA
Customer Service Representative
07/1995 - 11/2003
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Educated customers on special pricing opportunities and company offerings
Assisted customers with making payments or establishing payment plans to bring accounts current
Informed customers about billing procedures, processed payments and provided payment option setup assistance
Made outbound calls to obtain account information
Set up and activated customer accounts.
TeleService Resources San Antonio, TX
Customer Service Representative
02/1995 - 06/1998
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Remained calm and professional in stressful circumstances and effectively diffused tense situations
Demonstrated excellent communication skills in resolving product and consumer complaints
De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Fielded customer complaints and queries, fast-tracking for problem resolution
Informed customers about billing procedures, processed payments and provided payment option setup assistance
Consulted with customers to resolve service and billing issues Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Oliver Wendell Holmes San Antonio, TX
Literature
02/1987
Education and Training
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