Roxanne M. Hughes

**** **** **. #**, ******, IA *2302 • 319-***-**** • adu76e@r.postjobfree.com

Professional Summary

Dedicated and Focused Office Assistant with 15 + years of experience utilizing my customer service and computer skills. Performed general office duties including entering sales and purchasing orders into computer system, assisting clients over the phone, processing calls, and balancing payroll accounts. Possess an Administrative Professional Certificate concentrating on Microsoft Office2013. Flexible and hardworking with a strong drive to succeed.

Professional Experience

General Office

●Performed general office duties; greeting visitors, filing, and typing business letters

●Answered phone calls and directed to appropriate parties or took messages

●Balanced and maintained garnished payroll accounts for 200 to 300 drivers

●Entered purchase and sales orders into word processing system

●Prepared payroll checks for distribution

●Entered phone numbers and connected callers to their party

●Processed retirement checks for mailing/sending overnight w/Fed-Ex

Customer Service

●Assisted 50+ customers and clients over the phone with sales orders per day

●Processed and billed long-distance calls for 200+ callers per day

●Assisted 40 callers per hour with Internet, cable, and home phone residential services/sales

●Exercised communication and listening skills

Computer Skills

●Perform work in AWD Programing

●Work with Excel Spreadsheets

●Fresh Training on Microsoft Office2013

●Answered and processed incoming calls utilizing headset

●Ten-Key and data entry/word processing skills

●Strong phone skills

●Proficient scanning/entering data into hand-held scanner

Education

Administrative Professional Certificate, Kirkwood Regional Center, Hiawatha, IA

Completed 8/31/2017, Certificate received

Career Readiness Certificate, Bronze level, Iowa Works Development Issued 1/15/2017

Micro-Computer Specialist Program, Kirkwood Community College, Cedar Rapids, IA

Office Administration Info. Processing, Kirkwood Community College, Cedar Rapids, IA

Diploma received 12/30/1992

Dean’s List, Perfect Attendance, and Leadership Award, Received in 1991 & 1992

Employment History

7/2/18-2/2021

Contract CMS Agent

TransAmerica

5/2018-6/2018

Contract Packing Associate

Raining Rose

11/2017-3/2018

Contract Data Processor

Michael’s Energy

1/2017-11/2017

Inventory Auditor

RGIS Inventory Specialists

5/2014-10/2016

Returns Inspections

Nordstrom Direct

1/2014-5/2014

Customer Service Rep

TLCA Call Center

6/2011-12/2013

Housekeeping

Hampton Inn & Suites

2/2003-6/2011

Office Cleaner

ServiceMaster Clean

2/2001-1/2003

Domestic Technician

Home & Child Care

11/1999-2/2001

Purchasing & Sales Order Clerk

JE Adams Industries

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