Customer Service Team Member

Tyler James Specht *****.*****.******@*****.***

Lancaster, PA 17601 tel: 254-***-****

EDUCATION: BLOOMSBURG UNIVERSITY, Bloomsburg, PA

Bachelor of Business Administration, Graduation: May 2020

Major: Business Management

ACTIVITIES:

•Society for Human Resource Management, January 2018 - May 2020

•Drug Alcohol Wellness Network, August 2017 - May 2020

•Renewal College Fellowship, January 2017 - May 2018

EXPERIENCE: Sheetz Inc., Lancaster PA

August 2021 - Current

Supervisor

•Promoted from Team member to Supervisor within 6 month

•Train Team Members while providing guidance and prioritizing day to day operations and work assignments

•Identify and execute process improvements, provide guidance and support

on key process and initiatives to the business

•Routinely ordered inventory on set dates to make sure our store is well stocked and organized with products each truck period

February 2021 - August 2021

Sales Team Member

•Monitored and maintained cleanliness, sanitation, and organization of assigned work areas while keeping a decent pace on objectives

•Complete customer transactions accurately, efficiently, and ensure compliance while being professional

•Serve as a hospitality ambassador by greeting customers and providing an excellent experience

•Worked in high-pressured environments as a member of a team to ensure

customer satisfaction at all times

Daymon Interactions, Lancaster PA

June 2017 – August 2018

Product Advisor

•Developed positive customer relationships through excellence in customer service

•Acquired and maintained an elite level of product knowledge on products and services to relay to customers who have an interest in such items

•Being self sufficient to work independently and in a team to achieve the highest level of customer service

SKILLS & LANGUAGES:

•Microsoft Office (Advanced)

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