Customer service rep
Resume:
Summer Ray Sylvers
PROFESSIONAL
SUMMARY
Adaptive employee who surpasses expectations in customer service and safety procedures for domestic flights. Serves as a knowledgeable team member to fellow agents to execute outstanding flight experiences to all passengers. Able to exercise good judgement in high-pressure and quickly changing environments.
SKILLS
EMERGENCY PROCEDURES CONFLICT RESOLUTION
LEADERSHIP MENTORSHIP & TRAINING
GROUND SECURITY COORDINATOR COMPLAINT RESOLUTION OFFICER
EXPERIENCE
CUSTOMER SERVICE AGENT
July 2020–Present Delta Airlines, Long Beach Ca.
Carefully and diligently processed and boarded over 1500 passengers without any Weight Distribution Report Errors.
Assisted Station Manager in properly training new agents in all aspects of Customer Service.
Create a wonderful customer experience by turning any negative into a positive. This is done via risk assessments, responding to medical incidents, or displaying great customer service in all situations
RAMP AGENT
July 2019–June 2020 Delta Air Lines, Long Beach Ca.
Basic Ramp Procedures trainer. Trained over 10 agents with proficient knowledge to perform ramp operations.
Clean and disinfected every aircraft with accordance with Delta Air Lines standards.
Loaded over 25,000 bags with ZERO Weight Distribution Errors.
CABIN CLEANING AGENT
December 2018–July 2019 Delta Air Lines, Orange County Ca.
Personally responsible for all the Cabin Cleaning Supply inventory for Orange County.
Cleaned over 800 planes with an above satisfactory grading in two station audits.
Helped and assisted Management team in training new employees on cabin cleaning.
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT
Highschool Diploma Pioneer Highschool 2005
CONTACT
***.********@*****.***
Long Beach, CA 90808
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