Quality Manager Customer Service
Resume:
KAREN THOMAS
SKILLS
• Problem-Solving Ability
• Knowledge of Quality Processes
• 20 years Regulatory Experience Submissions to Health Authorities on behalf of Multiple manufacturers
• Retail Pharmacy experience
• Principal Relationship Management
• Distributor Pharmacy Experience
• Cold chain.management
• Customer Service oriented
Registered Pharmacist in Jamaica with over 10 years in retail pharmacy and over 20 years in wholesale distributing pharmacy. Pharmaceutical and Quality Manager with 2 years of creating SOPs and leading Quality audits
Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces
Created successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.
Organized and analytical with excellent written and verbal communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Hardworking and passionate job seeker with strong organizational skills .
Willingness to take on added responsibilities to meet team goals.
WORK HISTORY
September 2006 - Current
Pharmacist/Quality Manager Health Brands, Jamaica
• Established and tracked quality department goals and objectives Wrote and implemented new rework procedures to standardize processes and
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• Manage Sales and Distributor Reps
• Pharmacovigilance Training
• Regulatory Submissions
EDUCATION
June 1984
Pharmacy Pharmacy
University of Technology, Kingston, Jamaica
June 1979
High School Diploma
Glenmuir High School, Clarendon Jamaica
CONTACT
Tampa, FL 33647
**********@*****.***
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