Scrum Master Data Collector

SHAMAL BHANDARKAR 281-***-**** ******.**********@*****.***

SCRUM Master having more than 16 years of IT experience. Skilled in streamlining and maintaining schedules to ensure maximum customer satisfaction and business revenue. Extensive experience in Testing of Software Application. 10 years of experience working at client facing position (USA) while playing the role of Scrum Master(9+yrs), Agile PM, Agile Coach & QA Lead at enterprise level.

Proven management skills, facilitate all Scrum Ceremonies and deep familiarity with all aspects of managing Financial, Banking, Insurance, Oil & Gas, HealthCare, Retail, E-commerce Quality systems by handling 150+ consultants.

Experience in creating solutions that enable to perform cross-domain integration and process transformation.

Schedule daily scrum, sprint planning, retrospective, review meetings, write user stories

Thorough Understanding of Software Development Life Cycle (SDLC)& STLC, involved in various phases like Requirements, Analysis/Design, Testing and Maintenance.

Extensive experience in Agile Transformation. Worked in user checkout, Disaster Recovery during Production Release, Prepare cycle structure, stakeholder meetings.

Experience in Mobile testing/I-pad testing/Browser testing, Confluence, JIRA, SharePoint, TFS, DevOps, AWS

Certified in: SAFe Agilist, Scrum Master certified (CSM), ISTQB, NCFM, CSQS (Internal Cognizant), CSTE (Internal Cognizant), Agile (Internal Cognizant)

Anticipate and proactively worked with customers to identify their business objectives, priorities and directions, critical success factors.

PROFESSIONAL SUMMARY:

Successfully managed complex projects in Scrum Master, Agile Coach, Agile PM & QA Lead role with global implementation and rapidly evolving requirements with extensive communication with CIO/Stakeholders/Directors/VP/Engineering Managers/PMO

Organized daily scrum calls, retrospective meetings, sprint planning, attended scrum of scrum, removed impediments, Agile coaching to the team, provided daily communications, create scrum notes & sprint review reports. Involved in program increment planning, project retrospectives and regular snapshots of project velocity and budget.

Responsible for interviewing, hiring and placing candidates in various test/dev positions. Agile coaching, training, mentoring QA engineers

Resource Entry/Exit from the account

Project management in C2.0, PPM (Company specific management tool) on organization level, MPP

Delivered Audits at project level and account level. Effectively communicated with clients across the globe, conducted presentations and maintained coordination between teams spread across different countries (UK, India, China, Japan, US, Europe).

Project delivery under stringent timelines and high pressure,

Conducted Project Estimations and Resource Estimation of the project through walkthroughs and meetings

Worked on Kanban, SCRUM, XP & SAFe

Define Business Process, identify the risk doing risk analysis and providing baseline acceptance criteria and deliverables.

Acted as liaison between management and development team for Requirements and QA

Managing reports, analysis and decision-making for change request.

Guidance to the team for product demonstration to the globally scattered users

Agile SME to Teams, Department, Business

TECHNICAL SKILLS:

Hardware Platforms: Intel Pentium, Core2 Duo, Core i5,i7

Operating Systems: Windows 9X, 2000, NT, XP, Linux7.1, Windows Vista, Windows 7/8/10

Testing: Black Box Testing, Manual Testing (Functional/Regression/Mobile/Browser/iPad testing), Risk Based Testing, Test Case Development, Test Matrix, Web Services Testing, Test Estimation, Test Planning, Test Management. User checkout, Mobile/iPad testing, SOAP UI, DeOps(Azure)

Tools and Utilities: Configuration Management Tools: VSS 6.0, Rational Clear Case, SharePoint

Defect Management Tools: Quality Centre, Bugzilla, Jazz

Management Tools: Clear Quest Test Lead 7.0, Quality Centre 9.0 10.0, ALM (11.0) Jazz, Share Point, JIRA, TFS, Confluence, PowerBI

Domain knowledge: Banking, Finance, Securities, Investments, Life Insurance, Oil & Gas, HealthCare, Retail, E-commerce

PROFESSIONAL EXPERIENCE:

Chevron, Houston TX (Contractor) May 2022-Present

Scrum Master

Project description-

PowerPlatform is a business application for citizen developers through graphical user interface and configuration. It has developing tools and standards for the rapid delivery of mobile applications, secure, scalable software build and deployment

Roles and Responsibilities

Coaching the team on Agile

Facilitate Scrum/SAFe Ceremonies

Increasing the collaboration within the team and with external team

Contribute in demos, PI plannings, Scrum of Scrums

ART Synch, SM Synch

Participating in learning opportunities

Promoting the use of standard process

Coordinate with the Product Owner, Product Manager to align current/future stories/features/ objectives. Coordinate with third party like Microsoft, vendors, support teams

Clean up the ADO with the help of PO, PM, Architect

Progress Reporting via Microsoft ADO

Coordination with agile management team(Agile chapter heads, RTE, Agile Subchapter Heads)

Identify & Eliminate Impediments

7Eleven Dallas, TX Jan 2021-May 2022

Lead Scrum Master

Project description-

Store Development traffic control is the online application for 7Eleven users which shows details about the store from the scratch, right from the site purchasing till closure of the site. It tells about the store data how well the store is generating the revenue.

Roles and Responsibilities

Introduce the concept of agile and terms

Scrum Ceremonies

Global Implementation

Coordinate with CIO & other teams for Scrum of Scrum

Mentoring junior level SMs

Coordinate with the product owner

Coordinate different teams for localization

Progress Reporting via ADO (Integrating ADO with JIRA)

Resource Management, Coordination with PO & business

Coordinate with upper management to develop a timeline

NewPark Drilling Fluids Houston, TX Sept 2019-Jan 2021

Scrum Master/ Agile Coach

Project description-

Fluid Architect is a suite of standardized scalable software applications that can be deployed globally to meet business critical needs to track rig site inventory movement and consumption and to provide daily reports to the operator and to the U.S. financial system to revenue recognition.

Roles and Responsibilities

As a 1st Scrum Master & a Coach of company, I am responsible to introduce the agile terms

Prepare the scrum guide for IT/Non-IT use

Agile training in Industry and vendors of the industry

Train the IT/Non-IT resources on TFS use (Team Foundation Server), Quality Check with BI

Planning with Directors/President/PO for upcoming work

Coordination with globally sited resources along with Global Implementation

Support Product Champions for alpha testing.

Coordinate the interfaced teams

Conduct all the scrum ceremonies

Remove the risk/impediments

As a PM, I am responsible for resource, time and scope management. Milestone setting

At enterprise level/Project level- decide on agile flavor. Project Planning and Management, Team Management, Product Owner Support, Process Management and Improvement, Team Building

Invoice verification, Transformation from Waterfall to Agile

Contract creation with vendors

Entry/Exit of resources, Teams, Vendors

Train and Mentor Jr Scrum Masters

Lead the team to consistently achieve Sprint Goal, Ensure cross team coordination

Responsible for building high-performance teams focused on constantly improving team dynamics and performance

Report to the management effectively to provide the transparency on teams’ progress

Risk, Issue, Dependency Management

Academy Sports Houston, TX Jan 2019-Sept 2019 Lead Scrum Master

Project Description: Stops the fraud for on- line shopping. It involves various vendors where payments requests go like Payzee, Kount, Akamai, PayPal using different ways of payment. It is using Kount as a data collector which is getting added in Academy website.

Roles and Responsibilities

Agile Transition using JIRA for transformation team to process checklist, Embedded Coaching and Training, Kanban Boards, Capability Planning

Facilitate daily stand-up, sprint planning, retrospective, grooming, review

Kafka Implementation

Enterprise level status calls, Matrix Creation via AzureDevOps(ADO)

Offshore on shore coordination

Health of team, Resource management

Processing the work team is doing by making the team cross-functional

Support Product Owner to groom backlogs to refine them and translate those in user stories

Mentor /coaches scrum team on user story size

Ensure a clear Definition of Done (DOD)/Definition of Ready (DOR) is documented for backlog items and work with the Development Team to ensure proper quality control is in place to meet that criteria.

Ensure clear definition of Done

Remove impediments, collaborate with teams to improve the product

Connect with business to find business problems

Agile Coaching, Transformation from Waterfall to Agile

Kroger Technology Cincinnati, OH Mar 2017-Dec 2018

Sr Scrum Master

Project Description: EPRN improves the process and efficiency to provide the medicines fast to satisfy patient expectations. Enhances patient’s data safety and accuracy. Provides greater patient care and convenience. It forecast demands and provide suggested orders to pharmacies.

Roles and Responsibilities:

Facilitate the daily SCRUM calls

Work on dependencies

Understands what’s important to the customer

Resolve hurdles the team facing

Working closely with Product Manager to track deliverable schedule

Facilitate SCRUM of SCRUMs. Arrange Hackathons

Facilitate Sprint review, Sprint Retrospectives, Sprint Demoes, Sprint planning

Facilitate Program Increment Planning with RTE

Represent the team work on domain level/company level

Create user stories, EPICS

Train the team (developers, QA, BA etc.) for Agile technology

Increase collaboration among interfaced teams

Innovations (Enforced hybrid Scrum/Kanban principles for one team, resulting in a reduction of Cycle Time by 20%)

JIRA tool used as Agile Planning tool, real time visibility, to align everyone, To create Metrics, boards, Live meetings/Ceremonies, Waterfall to Agile model training

Agile Transformation from different methodology.

Acted as a Proxy RTE. Responsible to play the role of Product owner some time

Worked with different teams which follows different methodologies- Waterfall, XP (Paired programming, TDD was the focus), SAFe, Kanban, Scrum

WellsFargo Bank (Cognizant), Charlotte, NC Apr 2016-Jan 2017

Scrum Master/ QA Lead

Project Description: In Retirement Services, the system collects and displays the details of an individual who has taken retirement plan from any institution. The project helps bank employee to analyze the existing condition of an individual and designing future bank perspective

Roles and Responsibilities:

Onsite-offshore coordination, Team Leading

Analyze the requirements, Functional Testing

Client reporting, Deliverables assurance

Peer review, Resource and project estimation

Train and supervise the team members, requirement gathering from the client

Resource hiring, Evolve formal QA process. Quality health checkups, Troubleshooting of issues

Coordinated with internal project kickoff

Involved in Web services testing using SoapUI, Management using ADO(Azure DeOps)

Escalate issues, Validate and closeout all critical issues before release

Managed outside contract testers, Document the test strategy

Participant in Verification, requirement review meetings, Reference consultant to the business partners, Supported automation and performance testing

Validated the reports to make sure all the data is populated as per requirements

Reviewed and edited user guide, online help and release notes.

Facilitate daily scrum calls. Participate in Sprint review meetings

Credit Suisse (Cognizant), Pune India Sep 2014-Mar 2016

Scrum Master/QA Lead

Project Description: Release Management project mainly concentrates on regression testing to be done for T24 & Non-T24 modules. It includes executing regressions suit for banking applications- T24 and related interfaces such as Portals, Spirit Asia, Online Banking.

Roles and Responsibilities:

Provided daily communications, scrum notes, sprint review reports, project retrospectives and regular snapshots of project velocity

Worked with Product Owner to refine product backlog to meet project vision & business expectation

Sprint Ceremonies

Planed, coordinated, monitored and supported the implementation of multiple small to medium systems

Reviewed, analyzed and edited product requirements, UI design documents, functional specifications, and use cases throughout the whole (SDLC) with agile and scrum approach.

Part of release management team, participated in monthly releases

Ensured smooth product delivery, removed obstacles, barriers that may prevent progress,

Acts as a buffer between the team and process overhead, so each team member can focus on the timely delivery of software

Guided the team, Coaches and mentors other Scrum Master around Agile methodologies

Defined quality gates for each sprint, defined critical success factors

Interacting with Developers for assisting them in the Identification, simulation, resolving and tracking of bugs.

Track team’s velocity regularly to provide status update to project stake holders, Acted as Release train Engineer (RTE) to conduct Scrum of Scrums,

Providing updates to management on testing status.

Agile Transformation

TIAA-CREF(Cognizant), Charlotte NC Sep 2012-Aug 2014

Scrum Master/UAT Lead

Project Description: TIAA-CREF Life gains access to M Financial Ultra-high-net-worth client base, significantly expanding its distribution network. TIAA-CREF Life also developed a series of proprietary life insurance products that are sold exclusively through M Financial and its affiliated licensed producers.

Roles and Responsibilities:

Responsible for sprint planning, product demos, retrospectives, and team metrics

Tracking iteration’s progress daily, reported impediments, ensured the sprint’s commitment will be fulfilled, and point out bottlenecks and/or possible risks in the delivery process, managed change requests with product owner, handled critical bugs to resolve them before release

Working with offshore resources and coordinating testing efforts.

Track record of meetings. Helped team and individual to clarify goals and actions to achieve them

Used JIRA to log, track, report, and resolve defects.

Organized the requirements, assist with business case, requirement analysis

Executing and monitoring tests in JIRA.

Actively involved in the review of the Software Design Document, test scripts and test data

Involved in System testing assisting Users, Patch testing

Understanding the operation and design of current planned Retail products to ensure comprehensive understanding of testing requirements

Design of High-level documents like Quality Management Strategy, Test strategy, Test Schedule, Test Scope, Master Test Plan in Mercury Quality Centre

Implemented Mobile testing & Browser testing

WellsFargo Bank (Cognizant), Charlotte NC Feb 2008-Aug 2012

Sr. Test Analyst/BA

Project Description: TradeWorks is a system that facilitates Letter of Credit process and other International products and services.

Roles and Responsibilities:

Onshore-Offshore co-ordination. Test Estimation, Test Scripts, Test Case, Test Case Execution, System Testing, Defect logging in Quality Center, Preparing Project Reports, Test data preparation, Understanding and writing requirements in detail

Interface testing, change management, Maintain execution logs, Test Plan/TPSR preparation, Document technical specification/user guide/test flow

GUI testing, End to End testing, Smoke testing, Functional Testing, Regression conducted regular review sessions, Conducted application demo for large audience from different locations, Matrix for work efforts, RTM, Regular status update to management team

Requirement understanding, Test Scripts and test case writing, Test Case Execution, System Testing, Bug Reporting, Defect logging in Quality Center, Risk Analysis.

Coordinating with third party vendors

Involved in System testing assisting UAT team

Support automation team and performance team during the test phase

Providing updates to management on testing status.

Worked on Mobile testing & I-Pad testing

Altiris, Pune, India Nov 2005-Jan 2008

Test Engineer

Project Description: The Quicksilver project should produce a web-based application that will allow global sales personnel from Altiris and Altiris Business Partners to automatically produce a semi-custom Altiris statement of work for their customers.

Roles and Responsibilities:

Test Engineer, Test Case Execution, Functional Testing, Bug Reporting

Collect data & analyze to identify new Vendor/Customer for to issue relevant documents.

Used Quality Center to write test plan, test cases, execute test cases, and identify defects. Used Team Track to log, track, report, and resolve defects.

Responsible to provide Training and support to all Retails applications in all states.

Documenting and tracking defects.

Interacting with Developers for assisting them in the Identification, Simulation, Resolving and Tracking of bugs.

Providing updates to management on testing status & scheduling issues in the form of both graphical and textual representation using Quality Centre.

Actively involved in the review of the Software Requirement Specifications.

Design of High-Level documents like Quality Management Strategy, Test strategy, Test Schedule, Test Scope, Test Plan in Mercury Quality Centre.

EDUCATION:

Bachelor of Engineering, Computer Science

Bachelor of Arts, English Literature

CERTIFICATIONS:

SAFe Agilist, Scrum Fundamental Certification. Scrum Master certified (CSM), ISTQB, NCFM

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