Center Agent Representative

**/**** - **/**** **** Center Agent

Randstad USA, San Antonio, TX

Answered incoming calls and provided information and responded to inquiries about programs and services.

Responded to customer inquiries received by telephone, interactive voice response IVR and web based portal.

Answered 10 incoming calls per hour.

Recorded customer interactions and transactions by documenting details of inquires, complaints, comments and actions taken.

Addressed customer inquires and resolved problems and ensured appropriate change was made.

Referred unresolved customer grievances to designated departments for further investigation.

Established knowledge of protocols, answering customer inquires and reducing wait times by 7 minutes.

Collaborated with a team of 20 people.

09/2020 - 01/2022 Front Desk Coordinator

Cano Health, San Antonio, TX

Answered telephones and directed calls to appropriate staff. Interacted with internal and external patients over the phone and front line customer service.

Added new patients enrollments and set up new accounts. Checked in and checked out tasks.

Verified health care insurance benefits and collected co-payments. Completed insurance and other claim forms.

Fulfilled referral request for physical therapy.

Scheduled and confirmed patient imaging testing appointments, surgeries and medical consultations.

Transmitted correspondences and medical records by scan, mail, email and fax. Coordinated transportation for patients.

07/2014 - 08/2020 SAFETY COORDINATOR

Sunline Commercial Carriers, San Antonio, TX

Recruited and Pre quailed new company hires and DOT Drivers. CHERYL ALVA

10150 MISTY PLAIN DR, SAN ANTONIO, TX 78245-3156

Phone: 210-***-****

Email: *********@*****.***

Objective

Looking for a job with a fast-paced company with many chances to advance. Skilled administrative team member with in depth understanding of medical standards. Administered medical office and patient care. Enforced transportation and DOT compliance. Fulfilled insurance benefit verification's and appointment scheduling. Administered Data Entry 10 key typing, alpha and numeric. Developed problem solver with friendly and caring mentality and excellent communication skills. Expertized in inventory management, Motivated Customer Service and Call Center Representative (Bilingual). Ability Summary

Extremely dedicated, organized, and team orientated. Outstanding customer service, communication and interpersonal skills. Willing to learn. Highly adept at assisting co workers and customers, utilizing best practices. Detailed oriented. Hardworking, dependable, motivated and creative. Strong organization skills with ability to carry out task with minimal supervision. Employment History

Managed background checks, MVR and DAC screens, and pre-employment verification's.

Scheduled post accidents and random drug testing.

Monitored and trained new hires on people net fleet onboard management devices. Investigated incidents and violations, such as accidents, delays, and equipment failures.

Examined carrier operating rules, employee qualification guidelines and carrier training and testing programs.

Investigated complaints regarding safety violations. Managed everyday operations of shippers, carriers and drivers. 06/2010 - 05/2014 Shipping and Receiving

Renhill Staffing Svc of Texas, San Antonio, TX

Arranged transportation documents and maintained records on incoming and outgoing shipments involving inventory.

Verified and recorded incoming merchandise or material and arranging for the transportation of products.

Examined shipment contents and compared with records such as manifest, invoices, orders.

Prepared documents such as work orders, bill of ladings, accounts payable, shipping orders and route materials.

Recorded shipment data, weight, charges, space availability, damages or discrepancies, for accounting and record keeping purposes. General High School Curriculum

High School Diploma

South San High School,

03/2022 CPR and AED

Allied 100, LLC

Education History

Occupational Licenses, Certificates and Training

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