Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call

Experience

IT Coordinator

LJM Maritime Academy • Nassau, NP

01/2022 - Present

Met project deadlines without sacrificing build quality or workplace safety. Developed and initiated projects, managed costs and monitored performance. Maintained relationships with material vendors to lower costs and diversify capabilities. Updated operational methods and oversaw accounting procedures for improved efficiency. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and a increase in team satisfaction.

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Telephony Engineer

BGC LIMITED • Nasau, NP

01/2019 - 08/2020

To design and resolve issues through study, network administration, installation, and customization, along with network management support.

To recommend to design the network pattern forbetter connectivity. To analyze, prioritize, and complete telephony work order assignments to meet SLA's, Has knowledge of commonly-used concepts, practices, and procedures within the particular computer technician field. Wrote, reviewed and edited technical document in accordance with template requirements. Tested and analyzed equipment design and performance feasibility to determine potential ROI. Offered strong customer service skills, keeping customers satisfied and increasing sales. Developed relationships with new and exsisitng clients. IT Assistant Manager

Melia • Nassau, NP

11/2014 - 12/2018

Maintained, analyzed, troubleshoot, and repaired computer systems along with hardware and computer peripherals

Has knowledge of commonly-used concepts practices, and procedures within the particular computer technician field

Setup/Program Micros Terminal

Managed the work of employees, increasing team efficiency. Developed relationships with new staff members, and assisted existing staff members in their career development.

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Tanaghe Darville

adu724@r.postjobfree.com

984-***-****

NC, Raleigh

deas, t at ves, p oducts, a d se v ces

Warehouse Worker/Forklift Operator

Aetos Holding • Nassau, NP

01/2013 - 04/2014

Received orders and unloaded the packages from the truck and placed it properly in the warehouse or at different restaurant locations

Maintained the work environment clean and maintained tools and equipment used for unloading and loading the goods

IT Consultant

Synergy • Nassau, NP

06/2011 - 03/2012

Maintained, analyzed, troubleshoot, and repaired computer systems along with hardware and computer peripherals.

Collaborated with fellow engineers to evaluate software and hardware interfaces. Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations. Evaluated project requirements and specifications and developed software applications that surpassed client expectations.

Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Warehouse Worker

Aetos Holding • Nassau, NP

01/2009 - 01/2011

Received orders and unloaded the packages from the truck and placed it properly in the warehouse or at different restaurant locations

Maintained the work environment clean and maintained tools and equipment used for unloading and loading the goods

Embroider/Machine Worker

Bahamas Embroidery • Nassau, New Providence

01/2005 - 01/2008

Operate the embroidery machinery to draw designson the cloth pieces as per the planned designs. Set up the configuration for the machinery and prepare a sample to verify the final print of the design. Set up the colored threads in appropriate sequence such that it produces the desired print. On completion of the designed work; cut, shape and stitch the cloth and frame the embroidered designs on request of the client.

Offered strong customer service skills, keeping customers satisfied. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.

Skills

Technical Support, Project Management, Staff Management, Computer literacy, Problem Resolution, Warehouse experience, Order picking, Microsoft word, Warehouse distribution, Time management, Customer service, Communication skills

Education

High School Diploma

g p

CV Bethel Senior High School • Nassau, NP

06/2011

No Degree: Information Technology

Synergy Bahamas • Nassau, NP

Received A+ Certificate

Received Network + Certificate

Received MCTS Certificate

Received Avaya Sales & Marketing Certificate

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