Katherine Hayes

Jonesboro, AR *****

adu71g@r.postjobfree.com

+1-870-***-****

Authorized to work in the US for any employer

Work Experience

Licensed Insurance Producer

Liberty Mutual Insurance - Fort Smith, AR

December 2021 to Present

Taking customer calls dealing with their billing, home, and auto insurance. Customer Experience Agent

Alorica

June 2021 to December 2022

Customer Support

Tech Support

Customer Service

Taking calls

Resolving issues

Warm transfers

Customer Service Representative

Alorica - CVS Caremark - Mobile, AL

October 2016 to December 2016

Dealt with medical records based on insurance. Had calls come in from pharmacists, nurses, even doctors at times that were handling issues regarding issues with patients and their insurance. I loved this job, I, unfortunately, had to quit because I moved out of state. Education

High school diploma

Skills

• Cold Calling

• Customer Service

• Salesforce

• Customer support

• Outbound sales

• Customer relationship management

• Technical support

• Insurance Sales

• QuickBooks

• Time management

• English

Certifications and Licenses

Licensed Insurance Agent

December 2021 to December 2024

P&L Insurance Producer.

Property & Casualty License

P&L

Present

Assessments

Graphic design — Completed

July 2021

Using graphic design techniques and producing visual media to communicate concepts Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.