Experience Agent Service Representative
Resume:
Katherine Hayes
Jonesboro, AR *****
***.********@*****.***
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Producer
Liberty Mutual Insurance - Fort Smith, AR
December 2021 to Present
Taking customer calls dealing with their billing, home, and auto insurance. Customer Experience Agent
Alorica
June 2021 to December 2022
Customer Support
Tech Support
Customer Service
Taking calls
Resolving issues
Warm transfers
Customer Service Representative
Alorica - CVS Caremark - Mobile, AL
October 2016 to December 2016
Dealt with medical records based on insurance. Had calls come in from pharmacists, nurses, even doctors at times that were handling issues regarding issues with patients and their insurance. I loved this job, I, unfortunately, had to quit because I moved out of state. Education
High school diploma
Skills
• Cold Calling
• Customer Service
• Salesforce
• Customer support
• Outbound sales
• Customer relationship management
• Technical support
• Insurance Sales
• QuickBooks
• Time management
• English
Certifications and Licenses
Licensed Insurance Agent
December 2021 to December 2024
P&L Insurance Producer.
Property & Casualty License
P&L
Present
Assessments
Graphic design — Completed
July 2021
Using graphic design techniques and producing visual media to communicate concepts Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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