Salesforce Developer Admin

PROFESSIONAL SUMMARY

I am an extremely motivated, enthusiastic, and experienced Salesforce Developer with a client focused attitude and 7 + years of experience in Software Development with extensive experience in Salesforce.com CRM and Force.com platform with proficiency as developer and administrator.

Expert level understanding of Salesforce CRM platform and it’s all stages of Software Development Life Cycle (SDLC) including Analysis, Design, Development, Enhancements, Testing and Implementation.

6 x Salesforce Certified professional Administrator, Platform Developer 1, Platform developer 2, and Sales Cloud Consultant.

Hands on experience in designing and developing rich UI pages using Lightning Apps combining Lightning Design System, Lightning App Builder, Standard and Custom Lightning Component.

Hands on experience in writing Lightning components using LWC and Aura Framework.

Experience in installing Field Service Lightning managed package and guided setup configuration

Experience in Financial Service Cloud. Installed the managed package in salesforce instance and configured Account and Household relationships.

Extensive experience in designing and developing All aspects of the salesforce classic UI like Custom Apps, Page Layouts, Tabs, VF Pages using standard and custom controllers.

Worked on Building salesforce data model using standard and custom objects, fields, Record Types, Lookup Relationships, Master-Detail Relationships and Custom Reports etc.

Worked on building process automation features using OOTB Capabilities Validation Rules, Process Builder, Lightning Flows Builder, Workflow, E-mail services and Approval Processes using customization.

Knowledge on User Management like Profile, permission sets, roles, territory setup.

Knowledge in Einstein and Einstein Discovery through trailhead badges and educational videos

Experience in SFDC Development in writing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.

Hand on Experience in Apex and Managed and Configured Outlook to Salesforce, chatter, Salesforce Mobile.

Experience with Data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

Well versed with Apex Soap /Rest API, Bulk API, Streaming API for integration and data manipulation.

Strong Application Integration experience with Connectors, Routers, JMS and Data Transformations using Mule ESB.

Experienced in designing and developing enterprise services using RAML in Mule, REST based API's, SOAP web services and use of different mule connectors like Salesforce MuleSoft Connector.

Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL and SOAP.

Proficiency in Object Oriented Languages like C++, C#, Java, JSP, Servlets and other Java technologies

Proficient in working with JIRA, Asana, Azure DevOps and confluence.

Articulate in written and verbal communication along with strong interpersonal skills, quick learner, a good team player with ability to work effectively with all levels of organization and individually as well

SKILLS

Salesforce Technologies

APEX Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), APEX Data Loader, Lightning Component, Lightning Web Components (LWC) S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects

Salesforce Tools

Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Force.com Explorer, Workbench

Custom Integration

Outbound messages, Workflow & Approvals, Field updates, Reports, Custom objects, Custom settings, Custom labels & tabs, Email Services, Role Hierarchy, Dashboards, Security controls, APEX Exchange Package & Custom Application and Sandbox data loading

Software Methodologies

Agile, Scrum, Waterfall

Programming Languages

APEX, JAVA J2EE, Apex Triggers and Visual Force Pages

Operating Systems

MS Windows, Macintosh

Web Design tools

Visual Force, HTML, XML, CSS, JavaScript,

Documentation tools

MS Word, Documentum, MS Excel, MS PowerPoint, MS Outlook, Jira

EXPERIENCE

Cisco – Kentucky, Murray

Salesforce Developer

November 2021 to current

This project involves developing/enhancing the FSL APP ‘Guidanz’ for Field Service Lightning users to manage the Service

Orders and Appointments by both Advanced and Technician users.

Involved in various stages of Software Development Life Cycle (SDLC) in Agile methodology.

Analyzed business needs, distinguished between needs and wants, identified gaps between business needs and standard

application functionality, designed and documented solutions that fill the gaps.

Strong implementation and rollout experience with Salesforce.com CRM (Sales cloud, Service cloud, Communities, Sites, and Force.com platform.)

Experience with setting up Field Service Lightning data model (Work Orders, Service Appointments, Service

Resources, Territories, etc)

Created Profiles, created new users, defined roles and set up public groups, involved in setting up field level access

for each custom object created based on the user& role within the Organization.

Created Page Layouts, Lightning Record Pages, and List views for web as well as the Mobile app.

Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency

Installed and configured Maintenance Work Rule App exchange product to configure the Work order creation rules.

Installed and Configured Crew Management App Exchange Product to enhance the user management for the

technician users.

Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows,

approvals, assignment rules and system triggers

Implemented Data Archiving in salesforce using Batch Processes which have been scheduled timely.

Responsible for setting up Rest web service integrations with the external system.

Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.

Developed multiple Lightning Components and Lightning Web Components and Migrated some of the Lightning components to LWC.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Informatica, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning (Components), LWC, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Sutter Health – North Carolina, Cary

Salesforce Developer

December2020 to October 2021

●Involved in various stages of Software Development Life Cycle (SDLC) in Agile methodology.

●Analyzed business needs, distinguished between needs and wants, identified gaps between business needs and standard application functionality, designed and documented solutions that fill the gaps.

●Implemented Lightning Knowledge and assigned appropriate user licenses to access and give, permissions for visibility of knowledge articles, also customized page layouts and record types to support knowledge article management.

●Created Page Layouts, Lightning Record Pages

●Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency

●Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and system triggers

●Implemented Data Archiving in salesforce using Batch Processes which have been scheduled timely.

●Responsible for setting up Rest web service integrations with the external system.

●Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.

●Developed multiple Lightning Components and Lightning Web Components and Migrated some of the Lightning components to LWC.

●Involved in Data migration between Sandboxes using Data Loader and Salesforce Workbench.

●Leading testing effort, test plans, and test data preparation for System Integration and UAT testing

●Involved in Unit testing and fixing Code Coverage issues during migration.

●Experienced in developing through VScode and Hands on experience in using GIT

●Automated deployments using Jenkins by running ANT migration scripts for different environments like Dev, UAT and production Continuous Integration and Delivery (CI/CD).

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud,, Data Migration, Rest API, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning(Components), LWC, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

ATNT – New Jersey, Newark

Salesforce Admin / Developer

October 2019 to November 2020

●This project involves developing lightning components for community users to accept or cancel the orders based on the products available.

●Also modified existing VF pages to make Lightning compatible.

●Involved in various stages of Software Development Life Cycle (SDLC) in Agile methodology.

●Strong implementation and rollout experience with Salesforce.com CRM (Sales cloud, Service cloud, Marketing cloud, Communities, Sites, and Force.com platform.)

●Building of Custom lightning components to display the list view of orders and an order detail page to handle the business logic.

●Using Community Builder create community pages for Dealers and used the SLDS for styles and apex classes for DML operations.

●Good experience in Creating lightning web components design and implementation and Converted lightning components to lightning web components.

●Created and Debugged Lightning Components, building with Lightning App Builder and Visual force with the new Lightning Design System.

●Designed and Developed Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visual Force pages and Salesforce Lightning Experience as user interface.

●Ability to configure Service Rules and Objectives in support of Field Service business processes

●Developed various Apex Triggers Batch Apex, Schedulable and Queueable, Future methods to meet integration requirements while respecting governor limits and salesforce technical limitations.

●Created Custom Objects and fields for transactional and contractual information.

●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

●Worked on Data model changes like Pick lists, Dependent Pick lists, Lookups, Master detail relationships, Validation and Formula fields to custom objects.

●Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

●Created Workflow rules and defined Related tasks, Time Triggered tasks, Email alerts, filed updates to implement business logic.

●Developed Complex Workflows, Process Builder, Flow Builder and approval processes for automating business logic.

●Worked on customer portals and Communities Administration.

●Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics).

●Worked with admin team to create Profiles and implemented Object and field level security to hide critical information on the profile users.

●Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

●Made new feature enhancements on Service Cloud Console view and developed some Visual force components.

●Developed interfaces between SAP, Sales Force, REST and SOAP web-services using Mulesoft

●Used DataMapper as well as DataWeave for data transformations and data validations within flows & sub flows In Mulesoft.

●Worked on MuleSoft Anypoint API platform on designing and implementing Mule API

●Involved in Migrating the data from Oracle database to Salesforce application using Apex Data Loader.

●Performed Data Migration from home grown legacy system to Salesforce CRM.

●Experienced in Unit Testing, for the customizations and developments done during the project to achieve 90% code coverage.

●Implemented Data Migration using Informatica on demand and Data loading using Data loader, import wizard.

●Used the sandbox for testing and migrated the code to the deployment instance after testing.

●Installed and configured Cloudingo Salesforce AppExchange product for cleansing duplicate data.

●Extensive experience with Atlassian Bitbucket and Source Tree for code collaboration with teams and handled deployments using IntelliJ illuminated cloud2 plugin.

●Hands on Experience using GIT commands to fix the merge conflict.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning(Components), Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Cardinal Health –Ohio, Dublin

Salesforce Admin/Developer

March 2019 to September 2019

●Developed work plans or reviews other work plan timelines and manages workflows to meet project timeframes by participating in Planning meetings, Analysis development, Test inspections, and other project meetings throughout project lifecycle through Agile methodology.

●Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement Environment

●Implemented Service Cloud Agent Console for Charter Customer Support needs and managed users with permissions, about 1000 users nationwide contact centers.

●Built Reports and Dashboards for SLAs and agent performance on cases to continuously monitor data quality and integrity.

●Made new feature enhancements on Service cloud console view and developed some Lightning Components and Visual force components for PDF generation.

●Configured Action plan templates and action plans.

●Worked on Household to Develop the Relationship Group between Account and Account Contact Relationships

●Worked with contact center management and end users’ issues to create and manage workflow rules, data validation, processes and flows on ad-hoc basis.

●Created Visualforce pre-chat form to gather information about your customers and Enabled Web chat.

●Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

●Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

●Created user roles and profiles, security controls and shared settings.

●Executed security and sharing rules for Field, Record Level and Object for distinctive users at different levels of organization.

●Working with management and end-users to create and manage workflow rules, data validation, processes and flows.

●Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers and Asynchronous Apex.

●Resolved major issues in previously existing integrations between SAP and Salesforce in the Jenkins environment and used REST and SOAP APIs to create, retrieve, Update, delete the records.

●Implemented REST based Web Services using SAP and Informatica Power Exchange.

●Involved in Unit Testing, Code Coverage and Code Review.

●Analyze the code and developing the Technical Documentation.

●Developed Unit test class for Apex class and worked for improving code coverage.

●Cleansed data from other systems and import data using Data Loader.

●Support application training activities including Creating Training Material, conducting training and assisting in the support of system release update.

●Developed using Visual Studio code editor and handled Deployments to sandboxes using ANT Migration Scripts and Hands on experience working on GitHub Repository to pull and push the code using GIT commands for merged code with cross teams.

Environments: Salesforce.com, Case Management, Salesforce Lightning UI, Lightning Components, Apex Classes, Apex Test Classes, Apex Controller, Visual Force Pages, Apex Triggers, JAVA, Custom objects and Fields, Roles, Profiles, Field Level Security, Public Groups, Queues, GitHub Repository, Validation Rules, Workflow Rules, Approval Processes, Data loader, SOQL, SOSL, Force.com IDE.

PWC – Florida, Tampa

Salesforce Admin/Developer

January 2018 to February 2019

Interacted with Business users groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.

Involved in integrating Web service with salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.

Perform analysis of business/technical requirements & designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customers cases in Cases Tab.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Created Custom Dashboards for managers home page and gave accessibility to dashboards for authorized people.

Administered Conga Composer App Exchange product for creating documents and templates.

Handled Deployments using Changesets by creating outbound and inbound changesets.

Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that system conform to specifications of business and quality requirements.

Participated in Weekly Change control meetings and performed application and global impact analysis.

Environment: Platform, Workflow and Approvals, Reports, Dashboards, Custom Objects, Tabs, Email Service, Visual Force Pages, Data Loader, Agile.

Prowess works llc- Hyderabad, India

Salesforce Admin/Developer

February 2015 to December 2017

●Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

●Used Agile methodology and got good experience in daily Scrums and sprint meetings.

●Worked with various Confidential objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.

●Developed Validation rules on various objects.

●Also created assignment rules on Lead object to assign the Leads Automatically to various groups of users based on the region.

●Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.

●Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls and Sharing Settings.

●Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

●Developed and configured various Custom Reports for different user profiles based on the need in the organization.

●Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.

●Handled deployments to UAT and production using Changesets.

●Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Education and Training

Murray State University, Murray, Kentucky

Master of Science: Information system technology

Certifications

●Salesforce Certified Platform Developer I

●Salesforce Certified Administrator

●Salesforce Certified Advanced Administrator

●Salesforce Certified Platform App Builder

●Salesforce Certified Sales Cloud Consultant

●Salesforce Certified Platform Developer II

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