TERRANCE R. MITCHELL *** DECATUR COURT FOREST PARK, OH 45240 513-***-**** or 513-***-****

OBJECTIVE: To become a Shipping Operations Supervisor in a customer service facility.

EDUCATION:

1980- 1984

1978 - 1980

JOHNSON C. SMITH UNIVERSITY, CHARLOTTE, NC

Awarded BA.

EAST FORSYTH SR. HIGH SCHOOL, KERNERSVILLE, NC.

Awarded diploma.

WORK EXPERIENCE

2018- 2019

2006 - Present

1998 - 2006

1996- 1997

1996 - 1995

1993 - 1995

1993 -1995

1991- 1993

1990- 1991

1987 - 1990

UPS FREIIGHT OUTBOUND SUPERVISOR:

Supervised a Group up to 15 Employees to Monitor Accuracy and Quality while Loading Trucks. Focused on Reducing Scanning Error`s and Improving on Outbound Time Performance Departure’s. Implemented Recognition Programs

SOFTWARE PACKING INC, MILFORD OHIO

Shipping Supervisor 1: coordinates activities of workers responsible for picking product and preparing it for same day shipping both nationally and internationally. Assist shipping manager by identifying work procedures; prepare work schedules and expedite workflow.

GREYHOUND BUS LINES, CINCINNATI, OH

Driver and Customer Service Operations Supervisor: Proceeds over the drivers daily operations; assists with processing all paper work; assists drivers with the filing of union and grievance procedures; monitor status of arrivals and departures; responsible for staffing and working with Customer Service Agents ensuring that all areas within the terminal are at proper staffing and optimal coverage; assist in GPX operations; assist with bus and building maintenance; ensure that company policies and procedures are followed; oversee and assist in resolving customer complaints; Perform daily and monthly reports and inspections; recommend customer service improvements to the Terminal Manager; Assist CSA's in ticket sales and other duties when needed.

Customer Service Baggage Agent: Responsible for assisting passengers who are traveling with baggage and boarding; Sort, load and unload the baggage area of the buses, to include the transferring of baggage and packages to be sent to requested destinations; Bus and building maintenance; Various other duties at supervisor’s request.

ECONOMY AUTO PARTS COMPANY, CINCINNATI, OH

Inventory Clerk: Responsibilities included receiving and stocking inventory; line maintenance and reworking; creating and merchandising new··and existing lines; verifying all inventory discrepancies on the computer advising manager of all corrections; oversaw all return of cores, defects and manufacturers recalls; forklift operations and cleanup of various works area.

GREYHOUND BUS LINES, WINSTON SALEM, NC

Customer Service Ticket Agent (CSA): Responsible for assisting passengers with travel information, to include ticket sales, schedule arrivals and departures, and reservations; Oversaw all second shift computer operations, reports, deposits, and the closing of night operations; Various other duties at supervisor’s request.

Customer Service Baggage Agent: Responsible for assisting passengers who are traveling with baggage and boarding; Sort, load and unload the baggage area of the buses, to include the transferring of baggage and packages to be sent to requested destinations; Bus and building maintenance; Various other duties at supervisor’s request.

AUTO SUPPLY COMPANY, INC., WINSTON SALEM, NC

Shipping Department Clerk: Responsibilities included shipping, receiving, computer operations, shipping and transferring inventory to company stores; shipping packages to dealerships in other states, garages and customers; issued credit accounts to dealerships and branch stores; opening and closing of the end-of-the-day operations; made daily reports to supervisors.

CROWN LEASING CORPORATION, WINSTON SALEM, NC

Account/Store Manager: Supervision over all employees; Responsibilities included overseeing all stores operations to include shipping, receiving and store inventory; sales, collections, deliveries and showroom merchandising; Computer and cash drawer operations, payroll and monthly store budget; handled customer service complaints.

AMERICAN EXPRESS TRAVEL SERVICES, GREENSBORO, NC

Credit Analyst II: Resp'1nsibility was to oversee overall analytical decisions concerning credit lines, cancellations, reinstatements and collections on American Express personal, Gold optimal and corporate accounts; Referred accounts to managers and supervisors for final decisions.

REFERENCES FURNISHED UPON REQUEST

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