ADENIJI ADEYEMI OLAJIDE
***********@*****.***
Customer Service Representative
Profile
Committed and friendly customer service representative with more than 7 years’ experience in customer-facing roles
Strong written and oral communication skills used to answer phone calls, reply to emails, and place orders
Demonstrated ability in planning, organizing, and implementing
Proficient in using Microsoft Office applications like MS Word and Excel,PowerBI to update customer feedback on the portal, track office expenditures, and produce written communications.
Obtained Re-certified First aid and CPR (January 2023).
Damage control and spill responder safety officer October 2022- Till date
UPS Winnipeg Canada
Inbound and outbound customer service activities
Identifying Hazardous and non hazardous packages
Cleanup of various hazardous and non hazardous packages
Discharge mechanism of wastes through canutec.
Customer relations Coordinator June 2010- September 2022
Heritage Bank Plc Nigeria
Profiled different categories of customers ranging from Personal banking,Private banking and High network individuals.
Coordinated online and telephone banking activities
Developed and improved bank’s product through market feedback from marketing team.
Organized various technical business seminars to different categories of customers.
Carried out various fund transfer and trade services operations.
Organized corporate social responsibilities as a give back to our various branches communities.
Procurement Assistant March 2005 - May 2010
Exploration logistics Nigeria
Managed and Planned for logistics activities
Kept track of the number of goods as well as stock levels,delivery times and transportation cost.
Maintained reports and records of inventory.
Raised purchase orders and maintained procurement records.
Maintained strong suppliers relationships while always being on a look out for new suppliers,
Tracked the status of goods in real time to ensure contracts are being fulfilled.
Delivered solutions to every logistics problems while maintaining high quality service.
Negotiated contracts with suppliers and manufacturers.
Located key suppliers,negotiated company’s purchasing agreements and made sure their materials amd products meet the company’s specifications.
EDUCATION
Bachelor of Engineering Degree, Chemical Engineering 2003
Ladoke Akintola University, Nigeria