IT Technician

QID & NOC are available

C O N T A C T

Doha, Qatar

*************@*****.***

+974-****-****

+961-****-****

SKILLS

IT troubleshooting

Problem-Solving

Onsite & Remote

Technical Support

Data Entry

Microsoft Office

Advanced Skills in Excel

Customer Service

People Skills & Helpful

Attitude

Teamwork

LANGUAGES

ENGLISH

ARABIC

ITALIAN

HILAL RAMADAN

Linkedin

Work History

IT Liaison Officer Jul 2022 - present

Accor - Global Sports Events Qatar 2022 Doha, Qatar.

• Prepare computer systems, hardware, software, and any application as per company policy and procedure.

• Provide IT Support to employees in their day-to-day work schedule.

• Produced daily reports using advanced Excel spreadsheet functions.

• Organized forms, photocopied, filed records, and prepared reports.

• Obtained scanned records and uploaded them into the database.

• Supporting End Users with any IT-Related issues.

• Update inventories and licenses for all software.

• Update Taskworld tasks and make sure the right strategy is followed. Computer Technician and Sales Specialist Jul 2014 – Jun 2022 SAR Computers Company Tripoli, Lebanon.

• Installation, troubleshooting, and configuring computer hardware, software, systems, and printer.

• Computer and laptop sales, services, and accessories.

• Troubleshoot technical problems related to equipment.

• Refurbished used computers and technological equipment.

• Replace parts as required.

• Approached any customer looking to advise on technical matters and recommendations.

• E-commerce through social media platforms (Facebook, Instagram, and Websites).

• Create print design projects and design social media images using Adobe Photoshop and illustrator.

Education

Electronic Engineering 2013 - 2014

Roma Tre University. Rome, Italy.

Baccalaureate Technique in Electronic 2007-2011

Technical School. Tripoli, Lebanon.

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