Correctional Officer Security

Raquida Shaheed

Email: **************@*****.***

Contact Number: 443-***-****

Objectives:

To participate as a team member in a dynamic work environment focused on promoting business growth by providing superior value and service Skills:

• Strong work ethic

• Strong organizational, administrative, and planning skills

• Twelve years of Office/Receptionist experience

• Computer experience including Microsoft Office (Word, Excel)

• Extensive experience with customer service and working with the public

• Conflict resolution and experience handling emergency situations Work Experience:

Cushman and Wakefield

Receptionist

03/2018 – Present

• Greet visitors

• Answer, maintain multi- line phones

• Maintain incoming emails

• Handle mail

• Schedule meetings

• Maintain office supplies

• Maintain the upkeep of the office

MTA Transdev Mobility

Dispatcher

10/2017 – 03/2018

• Ensures that drivers are arriving in a timely manner

• Works in a fast-paced environment

• Operate 2-way radio corresponding with drivers

• Communicate with customers via multi line telephone

• Organizing and revising bus routes

MobileX USA

Billing Specialist

08/2016 – 12/2017

• Researched and analyzed accounts

• Generated weekly aging reports

• Determined payment schedules with customers

• Greeted individuals and answered several calls throughout the day

• Monitored and administered customer accounts

• Prepared customer's statements, bills, and invoices. Securitas Security (T.Rowe Price Building)

Receptionist/ Security Officer

06/2013-08/2016

• Greeted individuals as they enter the building

• Answered multiple line phones on a day-to-day basis

• Observed and reported unwanted activities

• Report incidents and report writing

• Completed reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses

Maryland Correctional Institution

Correctional Officer

07/2004-07/2013

• Answered a multi-line telephone and directed calls to appropriate parties; kept detailed records regarding all post activities daily

• Responsible for knowing the whereabouts of each inmate in the prison

• Searching each inmate and each cell on a regular basis

• Provided excellent customer service

• Greeted, and registered each person coming in or out of the facility

• Controlled the movement of the inmates throughout the prison

• Escorting inmates, always maintaining the unit

• Responding to situations or emergencies and writing reports as needed

• Transported inmates back to the prison from their place of work at the end of shift

• Field Training Officer for three years during which time trained new employees in the prison Optical Center

Receptionist

08/2004-02/2005

• Responsible for completing insurance forms and submitting claims to insurance companies for approval for services

• Reviewed prescriptions and advised customers regarding changes and greeted all customers upon their arrival into the establishment

• Answered a multi-line telephone and directed calls or took messages as appropriate; organized and maintained files with customer information; scheduled customer appointments Education:

Forest Park Senior High School

Baltimore, Maryland

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