Service Representative Customer

Unique Riley

**** ******** ***, ******, *****, 75216, US + 214-***-**** + ************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of

[Task] and (Task] and training in [Skill]. Motivated to learn, grow and excel in {Industry}

Recognized on a regular basis for outstanding performance and contributions to the customer service industry's success.

SKILLS

© Ms office © Communications

© Customer service © Problem resolution

Team management Staff management

EDUCATION

High School

‘Texans Can Academy - Dallas Pleasant Grove - Dallas, TX

Associate of Arts

Dallas College El Centro Campus - Dallas, TX

WORK HISTORY

Inventory Specialist Supervisor - August, 2022 to January, 2023

GEODIS - Dallas, TX

‘© Was in charge of day-to-day shipping and receiving for over [Number] packages per day.

‘© Solved [Type] issues, improved operations, and provided excellent customer service.

‘© Maintained established stock levels based on sales forecasts and demand to ensure that orders were filled on time.

‘© Trained new employees on job responsibilities, company policies, and safety procedures for quick onboarding,

‘Saved ${Amount] by putting in place cost-cutting measures that addressed long-standing issues.

Customer Service Representative - February, 2021 to August, 2022

Insurance Resources Co - Dallas, TX

‘¢ Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, oF

obtain information about complaints.

@ Communicate with various departments within the company.

‘Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.

© Used a consultative sales approach to understand customer needs and make relevant recommendations.

Kept accurate and current customer account data with manual form processing and digital information updates

Account specialist - February, 2021 to December, 2022,

iQor - Richardson, TX

Did some research,

Kept track of customer preferences and dislikes to help management better understand customer needs and update offerings.

Created new customer accounts and updated existing profiles with the most recent data,

Used cold and warm calling to promote target products during special promotions.

Solved problems by updating accounts on a regular and complex basis.

‘Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries

‘Was able to secure favorable pricing, negotiate contracts, and solidify beneficial agreements

Entered data into the [Software] system, including payments, account information, and cal logs.

Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers

about new products

‘© Created new accounts for new customers and updated existing accounts with the most up-to-date demographic and order data,

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