Customer Service Manager

Quentin Dimbo

Washington, D.C. 240-***-**** adu6pk@r.postjobfree.com

Objective

Experienced multilingual customer management and sales professional with a passion for learning and helping others. Proven ability to efficiently manage complex customer onboarding and service issues.

Education

UNIVERSITY DEGREE IN CUSTOMER MANAGEMENT 2015 INSTITUT UNIVERSITAIRE ET STRATEGIES DE L’ESTUAIRE

DIPLOMA 2010 LYCEE DE MAKEPE

Languages

FRENCH (NATIVE)

ENGLISH

SPANISH

PORTUGUESE

Skills & Abilities

MANAGEMENT

SALES

COMMUNICATION

LEADERSHIP

CREATIVITY

Experience

VOLUNTEER OLANGI WOSHO FOUNDATION WASHINGTON, D.C. MAY 2021 - PRESENT

·Helping other African refugees and asylum-seekers integrate into life in Washington, D.C.

·Welcoming new community members, providing language interpretation, and volunteering transportation.

SALES REPRESENTATIVE CAMICADO BRAZIL APRIL 2018 – JULY 2019

·Used sales and customer service skills to sell home decorations both in store and online.

·Showed exceptional sales abilities as one of the top three salespeople in the company.

CUSTOMER MANAGER ENEO (ENERGY COMPANY) CAMEROON 2012 – 2017

·Managed complex beginning-to-end process of setting up new customers with energy service, including entering new file in the Customer Management System, sending technicians to customer homes, calculating customers’ bills, collecting both payment and feedback from customers, paying contractors, auditing customer accounts, and terminating service for delinquent accounts.

·Initially managed 2,000 customer accounts. Due to exceptional customer management skills, eventually managed 6,000 accounts (the number usually handled by four customer managers).

·Demonstrated advanced customer service skills by independently resolving customer complaints regarding energy service and bills.

·Received an award in recognition of superior customer service abilities.

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