Service Representative Call Center

IRMA CRUZ

** ********** ***** *

Bath, PA *****

Tel: 610-***-****

EXPERIENCE:

**/**** - **/**** *** CALL CENTER

Bethlehem, PA

Customer Service Representative

●Process orders in CRM system;

●Answer calls from que in English and Spanish, following expected guidelines;

●Provide clients with account information adhereing to CPP protocols;

●Support dealers with processing orders for internet services;

●Maintain log with notes of changes to accounts;

●Toggle between various programs to provide optimal service;

●Among other numerous and varied responsibilities.

09/2006 - 01/2019 CRACKER BARREL, OLD COUNTRY STORE

Orlando, FL

Shift Leader/Skill Trainer

●Provide guests with optimal guest experience;

●Support team as needed to avoid bottleneck situations;

●Train new employees to please people as servers;

●Direct and inform guests of our services and products;

●Orient employees with current company information;

●Among other many and varied responsibilities.

10/2003 - 09/2006 BRIAN MICHAEL MARK, PA

Kissimmee, FL

Paralegal

●Prepare and organize documents for court;

●Respond to client inquiries regarding their legal matters;

●Maintain and organize case files;

●Track court dates;

●Prepare all correspondence;

●Heavy client contact;

●Among other many and varied responsibilities.

EDUCATION:

09/1996 - 05/1998 JOHN JAY COLLEGE OF CRIMINAL JUSTICE

New York, NY

Legal Studies

09/1992 - 05/1996. CHELSEA VOCATIONAL HIGH SCHOOL

Vocational education in Business

SKILLS: My skills include; certain Windows based software, Microsoft Outlook, WordPerfect; Microsoft Office; written and oral communications; organizational skills; type 40wpm; translations (Spanish to English; English to Spanish)

REFERENCES AVAILABLE UPON REQUEST

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