Center Representative Call
Resume:
SUNAINA NAYYAR
***************@*****.***
Beaverton, OR 97005
SUMMARY
Highly motivated professional with years of sales, entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently as a leader and a as collaborative team member. Applies business experience and exercises decisive judgment to meet and exceed organizational goals.
Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management, and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building a loyal base.
SKILLS
Sales Strategies
Verbal and Written Communication
Relationship Building
Customer service Management
Call Center Operations
Customer Support
EXPERIENCE
Owner,02/2011-03/2015
Ladies Boutique – India
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily functions.
Remained up to date on current trends and markets to view and order inventory.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Sales Representative, 09/2009 -02/2011
Shopping Mall – India
Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Trained and mentored new sales representatives.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Developed and delivered engaging sales presentations to convey product benefits.
Call Center Representative,01/2003 -06/2007
Teleperformance India
Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Assisted customers with product, promotion, and policy information.
Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
EDUCATION
Bachelor Of Commerce: Commerce
PG DAV COLLEGE : INDIA, New Delhi
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