Service Representative Advisor

RF

ROBERTO FRAIRE

adu6o6@r.postjobfree.com 909-***-**** Fontana 92336

Motivated, Reliable individual promoting well-rounded skill set including selling of needed repairs and upselling of dealer recommended services by mileage or service history . Always ready and willing to pitch in and perform above expectations. Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player Motivated to maintain customer satisfaction and contribute to company success. Upselling Products and Services

Efficient and Detail-Oriented

Customer Service

Multitasking and Organization

Building Customer Trust and Loyalty

Calm and Professional Under Pressure

Understanding Customer Needs

Huntington Beach Toyota Huntington

Beach, State

Service Advisor

01/2022 - Current

assisting customers with their vehicle needs either by scheduled maintenance, determining warranty work when qualified, selling of needed mechanical repairs and upselling of recommended dealer services by mileage or service history . Having been a top performer since coming onboard in the 1-3 place for the last 8 months increasing company profits while also encouraging others to do better

miller toyota of anaheim Anaheim, CA

Service Advisor

01/2020 - 04/2021

assisting customers with their vehicle needs either by scheduled maintenance, determining warranty work when qualified, selling of needed mechanical repairs and upselling of recommended dealer services by mileage or service history . Having been a top performer since coming onboard in the 1-3 place crown toyota Ontario, California

Service Advisor

01/2019 - 12/2019

assisting customers with their vehicle needs either by scheduled maintenance, determining warranty work when qualified, selling of needed mechanical repairs and upselling of recommended dealer services by mileage or service history .

Toyota of Riverside RIVERSIDE, CA

Service Advisor Team Manager

11/2014 - 12/2018

assisting customers with their vehicle needs either by scheduled maintenance, determining warranty work when qualified, selling of needed mechanical repairs and upselling of recommended dealer services by mileage or service history . Having been a top performer in the 1st place for the last 2 years of employment

toyota of redlands Redlands, California

Service Advisor /Parts Advisor

11/2010 - 10/2014

assisting customers with their vehicle needs either by scheduled maintenance, determining warranty work when qualified, selling of needed mechanical repairs and upselling of recommended dealer services by mileage or service history . Working part time only as a service advisor i mainly worked as the retail parts manager in charge of the retail department helping out customers with their vehicle needs by selling OEM parts while also selling after market parts to customize their vehicle for performance or to enhance looks Summary

Skills

Experience

Claremont Toyota Claremont, California

Retail Parts Professional

05/2005 - 05/2010

worked in the parts department for a number of years assisting the wholesale departs helping out the local shops, body shops and repair shops . worked also the back counter assisting technicians with the customers vehicles in the shop, I worked primarily the retail department assisting customers with selling or OEM parts and aftermarket either for performance or to enhance appearance on their vehicles . While i worked the retail department the store got awarded for the first time ever the toyota presidential award in retail sales for selling over a million sales over the retail counter Alhambra High School Alhambra California

GED

05/1991

Master Toyota Service advisor certification

master Expert Toyota Parts Advisor

English / Spanish:

Professional

Education and Training

Languages

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