Sales Associate Customer Service

CURRICULUM VITAE

NAME NSHOMA MUCHA

NATIONALITY TANZANIAN

GENDER FEMALE

DATE OF BIRTH 20th August, 1996

PHONE +255 (0-742-******

EMAIL ***********@*****.***

RESUME

Diploma in Business Administration graduate with extensive content, Administrative and managerial skills. I am focused and self-motivated, hardworking, inspiring, responsible and honest with ability to self and team managing, working in dynamic team and willingness to work beyond call of duty. I am productive and result oriented, discipline with proven ability to manage multiple assignment efficiently under pressure while meeting tight deadline schedule, I can work in any region in Tanzania in good working condition and security. I am committed to offer my knowledge, innate abilities and talents in supporting the organization to achieve its mission and objectives.

Diploma in Business Administration

Certificate in Strategic Marketing Management

Proficient and Competent user of MS office such as Words, Excel, Power Point and Internet Surfing.

Ability to stress freely multi-tasking in a fast-paced environment, efficiently adapting to flexible duties, detailed oriented, work effectively both independently and as part of team in planning, setting priorities and meet deadlines with best results.

Proficiency in English and Swahili languages, maximum customer services skills to thrive in a matrixed institution.

PERSONAL INFORMATION

HIGHLIGHTS

QUALIFICATION & SKILLS

EDUCATION BACKGROUND

PERIODS ACADEMIC INSTITUTION AWARDS

2018 - 2020 College of Business Education

(CBE) – Dar Es Salaam

Diploma in Business Administration

2017 – 2018 Kampala International

University- Tanzania

Certificate in Strategic Marketing

Management

2013 - 2016 Buhangija Secondary- Tanzania Certificate of Secondary Education Examination (CSEE)

1: Marketing Trainee: Tanzania Revenue Authority (Head Quarter-Ilala) Duration: April, 2020 – June, 2020

Main Duties and Responsibilities

Assisted in building awareness and promoting institutional goods and services to the customers,

Aided to timely processing the customer registration,

Helped to maintain and timely update customers records,

Assisted to amicably handle the customer enquiries via telephone, emails, letters and face to face conversations,

Liaised with team in providing clear solutions to the customer problems,

Helped in collecting, analyzing and submitting customers for timely validation and further transactions,

Assisted to manage and preserve customer file and its records to ease sharing information and reliable decision making.

Accomplishments Attained:

Managed to properly and amicably handle customers issues and problems to total satisfaction by more than 85%,

Assisted to consistently enhancing customer records accuracy by maintaining the updated register and database,

Managed to answer customers’ calls, emails and letters by more than 95% daily. PROFESSIONAL EXPERIENCES

2: Sales Associate: Hope Holding Company

Main Duties and Responsibilities

Drives sales through engagement of customers, suggestive selling and sharing product knowledge

Respond to customers’ questions

Provide outstanding customer service

Alert management of potential security issues

Assist with inventory including receiving and stocking merchandise

Keeps clients informed by notifying them of preferred customers sales and future merchandise of potential interest.

1. Emmanuel D. Wittu

Title: Records Officer

Employer: Tanzania Revenue Authority

(TRA)

Email: ********.*****@***.**.**

Mobile: +255 (0-683-***-***

2. Wayanga Nsenjele

Title: Insurance Officer

Employer: Company TAG Insurance

Agency

Email: ***********@*****.***

Mobile: +255 (0-714-***-***

3. Damas Ndalech

Title: Human Resource Manager

Employer: Hope Holding Company

Email: **.********@*****.***

Mobile: +255 (0-717******

CERTIFICATION: I, Nshoma Mucha hereby declare that the information given in this Curriculum Vitae is true to the best of my knowledge. REFEREES

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