Betelhem kerega

Cell: 202-***-**** E-mail: adu6ma@r.postjobfree.com

**** **** ** ***********,** zip code 22304

Work Experience

Habesha City Tour and Travel (Sep 2007 – Apr 2008)

Secretary and Office Management

Type letters and Important notice

Proper Records of Files

Managing income and outcome letters

Answering Phone Calls

Arranging Meeting Rooms ahead

Ethiopian Airlines

Flight Attendant (May 2009 – Dec 2015)

Attend preflight briefings on details of the flight

Ensure that adequate supplies of refreshments and emergency equipment are on board

Assist in cleaning the cabin between flights

Demonstrate the use of safety and emergency equipment

Ensure all passengers have seatbelts fastened and ensure other safety requirements are met

Serve beverages, meals or snacks (sometimes sell duty-free)

Take care of passenger’s needs, particularly those with special needs

Reassure passengers during flight such as when the aircraft hits turbulence

Administer first aid to passengers or coordinate first aid efforts when needed

Direct passengers in case of emergency

Dama Restaurants and pastries (May 2016 – 2018 (part time))

Restaurant Server

Attend to customers upon entrance

Present menus and help customers select food/beverages

Take/Serve orders and answer questions or make recommendations for other products

Collaborate with other restaurant servers and kitchen/pastries staff

Deal with complaints or problems with positive attitude

Issue bills and accept payments

Lesaac Lounge

Café Floor Manager (4month)

Technical Professional Service Reagan Airport (Jan 2019 -2021 July)

Passenger Assistance at the terminal upon arrival (customer service)

Casher (handling payments using Microsoft Dynamics)

CLEAR (Reagan airport) sales ambassador (July 2021 – present )

• Welcoming passengers at assigned position

• Doing biometrics check to verify passengers for touchless identity check

• Enrolled potential members by taking their biometric and create account

Education

Diploma – Unity University College (Secretarial Science and Office Management) Addis Abeba, Ethiopia (July 2007)

High School Diploma – Kedamawi H/Silase School (June 2002)

Some courses on Database Development and BI (June 2018)

Some courses on Marketing from Arizona State University (2020)

Language

Bilingual English and Amharic

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