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Test Engineer Customer Service

Location:
Houston, TX
Posted:
February 06, 2023

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Resume:

Kha L. Luu

U. S. Citizen

**** ********* ***** • Katy, TX 77450• Cell: 214-***-****

E-mail: adu6lw@r.postjobfree.com

OBJECTIVE

Seeking a challenging professional position that allows me to contribute my skills and experiences, and to extend my career into areas where skill sets are applicable.

Proven ability to build proficiency in new technologies and collaborate with multi-disciplinary project team to ensure successful project integration. Have Strong skills in coordinating all facets of multiple complex projects, ensuring on-time, on-budget, on-target results.

Mr. Klean Washateria Houston, TX

Manager January 2019 – Present

Repaired all machines, helped employees with wash and fold

C-SAT Solutions Houston, TX

Lap Top Technician October 2018 – January 2019

Repaired apple laptops.

CLS-Express Houston, TX

Driver August 2018 – October 2018

Delivery packages for Amazon.

OELUU, LLC Houston, TX

Manager October 2016 – June 2018

Manage the store to make sure we have everything that customer needs. Manage employees to make sure they know how to interact with customers and manage the store accordingly.

C-SAT Solutions Houston, TX

Lap Top Technician October 2015 – October 2016

Repaired more than 100 models of dell laptop and desktop from xps 13, xps 9350, inpiron 5555, 5558 chrome books, latitude 7350, 3140, etc….

Luu Linh Investments, Inc., Salina, KS

Manager May 2010 – October 2015

Watch over 10 employees to make sure that they do their jobs right from paper works through running the cash register.

ZLAN LTD., Wylie, TX

Test Engineer July 2007 – May 2010

Design and Test IC DAC3300 & ADC3100 for audio and automotive products by using Pascal.

Experience with VLCT testing procedure to test different types of DACs & OP-Amps.

Experience with VLCT product from system to boards level down to the component level.

Samurai Sam’s Teriyaki Grill, Plano, TX

Manager January 2007 – July 2007

How to manage employees and service customers.

NORTEL NETWORKS, Richardson, TX

Software Engineer July 2000 – July 2007

Develop features for DCR (Dynamic Control Routing) product to diversify traffic to an alternative routing to help switch to avoid jam/busy signal when there are too many calls incoming at one point and switch cannot handle itself.

Create C++ fast feature/bug fix patches for Spectrum Peripheral Module (SPM) product, XPM, SS7/IP, ISUP protocol, & Core of DMS250 switch. Acted as a Customer first point of contact to address customer questions/issues. Worked on Clear Case, Clear Quality, Mobility Application Part (MAP).

Fluent in C & C++; skilled in analyzing & debugging interface issue between software & hardware, & in Object Oriented analysis & design; Experience with source-level debuggers with multi level, ClearCase, & FrameMaker; Familiar with TCL, Logic Analyzer, and Ethernet.

Experience with Sprint DMS250 Legacy TDM (Time-Division Multiplexing) switch product (SS7/IP, ISUP protocol, SCP, DAL to DAL, AIN & core) as a Field Support (GPS), Verification Office support (VO), and Design software person to correct all issues from code fixed to design intent to improve the functionality of the switch by using C and Protel programming languages.

Work on Voice Networks, TDM/VoIP routing protocols call processing, IP PBX, data collection, monitoring, & storage Local & LD switching platforms.

Create test plans and MOP (Method of Procedure) to customer for better understand how to test patches. Able to run integration and regression Testing on different products & able to write test cases.

Work with all internal and external customers to provide complete, adequate informative responses and updates to all requests and issues.

Proficient in Excel, Access, PowerPoint; & FrameMaker; Experienced in creating Flash Report & Cost Studied Analysis. Very knowledgeable in PowerPoint or Excel presentation. Excellent in customer service & answer any questions that customer may have. Strong in communication & written skills.

TEXAS INSTRUMENTS, Sherman, TX

Test Engineer August 1999 - July 2000

Create test module program to test different type of products such as op-amps, comparators to make sure the yield meets in the percentage range by using C programming language.

Testing and debugging the Sun Sparc Workstation product such as motherboards, daughter boards to eliminate any problem that may exist including precision A/C & D/C converters.

Assemble, debug and test the Tester Linear System (TL1) and all the boards inside the System including Interface board which is used to test out diodes, op-amps, comparators, and transistors by using Oscillators, Spectrum Analyzer & C language to find problems.

Debug and Maintain the Impact System product to test the TTL and ECL devices including a Load board, Time Measurement Unit board, and all the support boards by using TPL language.

Can solder or de-solder from SMT to the component level. Know how to use oscilloscopes, logic analyzers, spectrum analyzers, and signal generators. Can troubleshoot designs from PCB to the component level. Know how to read schematic & wiring from system to PCB level. Able to design test procedures, manual, automatic test systems, test program, & test fixtures. Familiar with Lab View software.

ZLAN LTD., Wylie, TX

Hardware/Test Engineer May 1997 - August 1999

Test, troubleshoot, debug, and calibrate high technology electronic printed circuit memory’s boards (PCB) for Automatic Test Equipments (ATE), which contain greater than thousand surface mount parts by using Test Programming Language (TPL).

Trouble-shooting (ECL & TTL), analog dc, OpAmps, and analog switching circuits. Digital Trouble-shooting of CPU interfacing, CMOS & ECL Gate Arrays, TTL & ECL logic, and Static RAMs. Analog debug to the component level for surface mount resistors/capacitors, transitors, JFETs, DMOS FETs, OpAmps, DACs, & CMOS Mux devices.

Analog debug of, E/I auto-crossover force/measure programmable function generators operating from low nano-amps to 500 milliamps. Analog debug of switching circuits operating with skew and accuracy to sub nano-second levels, 1ns/volt programming rise/fall time, tri-state, and bridge commutation of a programmable dynamic load.

Test, debug, and troubleshoot V-series VLSI test system by using Test programming language (TPL).

Modify the test diag to isolate the problem upon failure of the test program.

Conducted testing of system board involved the use of both hardware and software, and run different types of test diag to make sure the capacitors, resistors, and digital/analog devices on the board are working properly by using C language.

COMPUTER SKILLS

Programming Languages: C++, C, C#, Pascal, Visual Basic 6.0

Software packages : Frame Builder, Microsoft Outlook, Word, Excel, PowerPoint,

MS Window, Internet Explore, Netscape, AUTO-CAD

Computing Platform : UNIX Workstation (Sun, HP), Solaris, Linux, DOS, Window

2000/XP

EDUCATION SOUTHEASTERN OKLAHOMA STATE UNIVERSITY Durant, OK

Major: Bachelor of Science in Electrical Engineering – May 1997

Minor: Computer Science

REFERENCE Available upon request



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