Tom Lauderdale

Copperas Cove, TX

713-***-**** adu6ls@r.postjobfree.com

www.linkedin.com/in/tom-lauderdale-74a9533a/

US Army Veteran CompTIA & IT Professional Secret Clearance (Active)

PROFESSIONAL SUMMARY

US Army Veteran of 17 years who worked as a Petroleum Supply Specialist and Team Leader while serving in the military. Presently hold an Active Secret Clearance. Recently attended ACI Learning for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Planning to secure ITIL, A+, Network+ and Security+ certifications by April 2023. Seeking entry level opportunities within civilian, private or government sectors in areas including IT Specialist, Help Desk Technician, Desktop Support Specialist, Service Desk, IT Support or Technical Support roles.

SKILLS

ITIL 4 Foundations

•IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing

CompTIA A+

•Components of Desktop PC’s, Installations & Configuration of Operating Systems, Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components

CompTIA Network+

•TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate Network

CompTIA Security+

•Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security Infrastructure

Interpersonal

•Communication, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening

EDUCATION & TECHNICAL TRAINING

ACI Learning (Virtual Campus) Computer User Support Specialist (CUSS) Program Completion Date: February 2023

PeopleCert ITIL 4 Foundations, CompTIA A+ (1101 & 1102), Security+ (601 CML), Network+ (008 CML)

CERTIFICATIONS

PeopleCert ITIL 4 Foundation (In Progress) Anticipated Examination Date: April 2023

CompTIA A+ (In Progress) Anticipated Examination Date: April 2023

CompTIA Security+ (In Progress) Anticipated Examination Date: April 2023

CompTIA Network+ (In Progress) Anticipated Examination Date: April 2023

PROFESSIONAL EXPERIENCE

Medasource Killeen, TX

IT Field Technician-Epic Technical Dress Rehearsal January 2023 – March 2023

•Navigated hospitals, clinics, and physician offices to locate Epic ready workstations and printers

•Prepared AdventHealth locations technical environment for an Epic EMR software implementation

•Interacting with local staff to locate devices and access restricted areas

•Followed documented instructions (test scripts) to identify end-user workflow issues

•Reported testing results within the Epic TDR Result Editor tool in Hyperspace

•Working with support staff to troubleshoot and resolve issues real time

•Deployed hardware peripherals

•Troubleshooted computer hardware issues and Windows 10 operating system issues

Global Resale Austin, TX

Computer Repair and Teardown Technician December 2020 – October 2022

•Disassembled computers to perform and check for repair needs.

•Updated and installed new software on desktop and laptop computers to maintain latest technology.

•Refurbished used computers and technological equipment, saving companies money.

•Salvaged reusable components from laptops and desktops that were non-repairable or below tech cut.

•Input notes and information of systems worked on into database.

•Properly disposed of E-waste.

Aptive Environmental Austin, TX

Pest Control Technician May 2019 – December 2020

•Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.

•Applied pesticides inside and outside of structures utilizing company protocols.

•Determined most efficient method to get rid of pests depending upon type of pest and degree of infestation.

•Applied chemical solutions on building surfaces to eliminate pests.

Sears Technical Assistance Center Austin, TX

Refrigeration and Air Conditioning Technician October 2015 – May 2019

•Completed root cause analysis to identify issues, understand problems and implemented corrective plans.

•Updated refrigeration systems and modifying HVAC components.

•Performed predictive, preventive and corrective maintenance on diverse systems.

•Conducted diagnostic tests and read results.

MILITARY EXPERIENCE

United States Army Reserves Grand Prairie, TX

Team Leader October 2015 – September 2021

•Supplied the Army with the fuel it needed to maintain a state of readiness at all times.

•Supervised and managed the reception, storage and shipping of bulk or packaged petroleum-based products.

•Tested the fuel to ensure it was useable, clean and effective.

•Refueled all vehicles that the United States army used for transportation.

•Monitored and recirculated the gasoline to ensure it was ready for use.

•Obtained and used an active Secret Clearance to handle sensitive and confidential information.

United States Army Fort Hood, TX Petroleum Supply Specialist June 2004 – October 2015

•Dispensed bulk fuels and water from storage and distribution facilities.

•Selected and submitted samples of petroleum, oils, and lubricants to labs for testing.

•Performed petroleum and water accounting duties and tested oils and fuels for pollutants.

•Took emergency precautions to prevent harm to self and facilities in the event of petroleum spillage or fire.

•Connected hoses and valves and operated pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars.

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