Data Entry Service Representative
Resume:
OSCAR A. PULIDO
LAGUNA HILLS, CA 92653
CAREER OBJECTIVE:
To obtain a full time positions which will further develop and challenge my skills, and allow my work and experience to be an asset to your fine organization.
HIGHLIGHTS OF SKILLS & QUALIFICATIONS:
Accounting; insurance services
Strong customer service skills, communications, conflict resolution, problem solving, call center
Data entry, 10 key, E-Z cap, Eclipse, Kea system, medical web application
Computer literate: Microsoft Office, Windows 2016, Excel 2016
Highly organized detail oriented, self-motivated, exceeds job requirements
Bilingual (Spanish)
Fast learner, reliable, & responsible
EMPLOYMENT HISTORY
01/07-present C & A Boarding Care, Laguna Hills, California
(Administrative Assistant)
oAssist clients in in-house living placement
oKeep client records updated, prescriptions, appointments
oFiling, answering phones and data entry
oHandyman repair work
05/05-12/06 SONIC CAPITAL, Lake Forest, California
(Loan Consultant/Customer Service)
oGather information from leads
oTake inbound calls
oSet up appraisals for customers
oUpdate and verify previous loan information
oFollow up with customers regarding their loans
01/04-05/05 HEADWAY STAFFING, Irvine, California
(DITECH.COM)
(Agent Assistant/Loan Initiator)
oInput of lending tree leads into eclipse
oDistributing lending tree leads to agents
oSending disclosures to borrowers
oStacking files for processing
oNotes into mortgage accounts
oGenerate new loans
oAssist agents with the origination of loans
12/00-12/02 WESTERN MEDICAL MANAGEMENT, Irvine, California
(Customer Service Representative)
oHeavy phones; documented calls, dealt with doctors, providers, members, health plans; Blue Cross, Cigna, Universal Care, Blue Shield, Aetna, Cal Optima, Healthy Families
oEligibility look up for members and doctors
oClaims; paid claims for balance billed patients
oAppeals; status
oProcess change request
oCheck tracers, explanation of benefits
oTrained new employees in all of the above departments
oAssisted providers with onsite training with our companies new web applications for eligibility, authorizations and providers own records
EDUCATION:
Laguna Hills High School, Laguna Hills, California
Saddleback College, Mission Viejo, California
REFERENCES:
Available upon request.
Contact this candidate