KATHLEEN A TOMECEK

***** ****** ***

RALEIGH NC *7614

919-***-****

PROFESSIONAL PROFILE:

·Studied Nursing and Psychology Armstrong Atlantic University

·Certified Nursing Assistant

·Certified Service Manager National Electronics Service Dealers Association (NESDA)

·Customer Service

·Marketing

·Processing Warranty Claims

·Interface with Manufacturers

·Insurance Claims

·Website Management

·Processing of Tax Returns

·eBay Store - Responsible for Sales, Shipping and Customer Satisfaction

PROFESSIONAL EXPERIENCE:

ELECTRONICS SERVICE AND REPAIR- Wake Forest NC 2014-Present

CERTIFIED SERVICE MANAGER (NESDA) - (Part-time)

·Customer Service Manager

·Filing Warranty Claims

·Part Ordering

·Recordkeeping

·Sales of Electronics

RED ROOF INN CRABTREE - NIGHT AUDITOR (PART-TIME)

·Customer Service

·Night Auditor

·Processing of Guests Upon their Arrival

CS MEDICAL LLC 2020-2022

CUSTOMER SERVICE REP SALES

·Sales of consumables for several disinfecting machines (TD-100, TEE Clean)

· of TEE Probes which provide ultrasounds of the heart

·Made calls to facilities encouraging them to purchase filters

· for their disinfection equipment they purchased from CS Medical

·Reached goals set out by manager to help our facilities stay compliant

· with The Joint Commission standards for medical equipment.

·

LAQUINTA INN 2019-2020

Guest Service Rep/Night Auditor

·Ensure a great experience for our guests

·Checked guests in/out, billed accounts

·Prepared Nightly Reports as Night Auditor

·Prepped Breakfast for our guests

ALL ELECTRONICS SERVICE - Raleigh NC

Certified Service Manager (NESDA) 2001-2013

·Repair of consumer electronics

·Processing of invoices and collection of past due invoices

·Repair of fire and smoke damaged electronics for insurance companies. This included the pickup of whole households of electronics, inventory of the electronics, cleaning and ozoning, invoicing, wrapping of final product and assembling equipment for delivery back to the home or business.

·Processing of warranty claims, interfacing with manufacturers.

·Scheduling of service calls

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