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Service Representative Call Center

Location:
Jacksonville, FL
Salary:
Open
Posted:
February 06, 2023

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Resume:

ALTON HORTON

jacksonville, Florida, *****, US • 904-***-**** • adu6it@r.postjobfree.com

Dedicated to learning, growing, and succeeding in rewarding company. Public Relations, Advertising, and Applied Communication - Associate of Applied Science - 2008 Vincennes University - Vincennes, IN

July, 2014 to Present

Selene Finance - jacksonville, Florida

Prepared Deeds, SOT'S and other related documents in the preparation of Foreclosures proceedings. Telephone Customer Service Representative - January, 2012 to June, 2014 Convergys - Jacksonville, FL

Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Answered incoming calls in a busy, fast-paced global call center. Corrections Corporal - February, 2001 to September, 2011 St. Johns County Sheriff's Office - St. Augustine, FL Performed contraband searches in the building and grounds, as well as the living quarters and work areas. Conducted rounds and performed head counts, roll calls at predetermined intervals. Supervised 200+ maximum security inmates.

Mailroom Manager - January, 2000 to October, 2001

Merrill Lynch Wealth Management - Jacksonville, FL Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Accounts Payable Supervisor - September, 1996 to June, 2000 Merrill Lynch Wealth Management - Jacksonville, FL Completed complex general accounting tasks such as journal entry preparation, account analysis, and balance sheet reconciliations. Financial Analyst - May, 1985 to February, 1992

Merrill Lynch Wealth Management - Somerset, New Jersey Extracting and integrating data from a variety of databases to support status reporting and analytical efforts related to financial transactions, forecasting, and control.

Mutal Funds lead clerk - May, 1985 to December, 1994 Merrill Lynch Wealth Management - somerset, New Jersey Assessed whether potential updates were compliant with existing company frameworks and strategic plans. Kept up to date on regulations and lax laws affecting each fund to avoid management impropriety. Florida State Notary

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