Customer Service Representative
Resume:
Vonique D. Brown-Jackson
. Warren, Ohio 44485
Education
Warren Western Reserve High School, Diploma- June 1987
Kent State University, Associate of Applied Accounting Technology Degree May- 2011
Work Experience:
Roberthalf
January 2022- May 31, 2022
Title: Centene Customer Service
Assist members with their online member portal. Assist with their Plan coverage, copayments, Flex Card usage, Special Supplements Benefit for Chronically Ill, payments, and finding a provider in network. Member may request certain materials and I will send them through the mail only.
July 2020- December 2021
Title: Unemployment Agent ODJFS
I help claimants fill out unemployment claims, assist with correspondence letters with fact findings. Send Pins, file weekly claims, open or additional claims assistance, clear Break In Claims, assist with filing online PUA, send escalation forms for Pending- Pay Held- and Denied weeks. I helped with Fact Finding forms to shorten delays.
State of Michigan Unemployment Financial Services
Assisted with investigative claims with fact finding, non monetary issues, certifications. Later promoted to Adjudicator which I reviewed claim for eligibility during the Pandemic crisis. Transferred weeks and attached claim mapping.
Chemicalbank
February 2020- March 2020
Title: Exceptions Specialist
Verified checking accounts with over 50k, Two Signatures; also Forced Post and Post No Debits. I also helped with inventory in our offices.
Avalon Golf and Country Club
Title: Concierge May 2019-February 2020
Answer phones, take membership payments with checks-cash-credit cards, issue gift cards, schedule- dinner, tennis, camps and other events. Type and upload menus for daily specials. Print table tents and name tags for large dinners. Send emails to staff on behalf of members.
VXI Global Communications
September 2018-Jan, 2019
Title: Communicator:
Outbound calls to former customer trying to win them back through promotions, education on quality and programs, and rewards.
InfoCision March 2018- September 2018
Title: Communicator
Answer inbound and outbound calls for non profit organizations and ministries, such as, NRA, Rod Parsley, TBN, International Fellowship of Christians & Jews, and Sid Roth
Alorica, Inc.
Nov 2017-March 2018
Title: Customer Service Advocate
Answered calls for OptumRx, government –Medicaid / medicare- mail order prescriptions. Made payments, sent new prescriptions to doctors, set up new accounts, updated members information and reviewed eligibility/coverage.
NEW COVENANT CHURCH OF GOD IN CHRIST 2000-2019
Title: Financial Assistant
Duties: Record all company transactions and provides detailed reports to Pastor and congregation. Receives and documents tithes and offerings received from members. Prepare the funds for bank deposits, make sure that those deposits are received by the bank and record the amounts in the church’s financial statements
DOLLAR GENERAL
Title: Cashier May 2017- Oct 2017
Duties: Run cash register, process payments- credit cards, gift cards, ebt cards, checks, and cash. Stock shelves and light cleaning. Assist customer with shopping.
INFOCISION
Title: Communicator 2014-2015
Duties: Answer inbound and outbound calls for the non-profit department. St. Jude I encourage donors to become Partners In Hope, monthly giving. Request donations from: PETA, America Diabetes Association, and March of Dimes. Take prayer request and donations for Tele Evangelist, such as-Sid Roth, Benny Hinn, Charles Stanley, and Terry Shook, and Rod Parsley. Make appointments for Life Line, a preventative medical service for seniors.
WEST TELECOMMUNICATIONS
October 2013-Nov 2013
Title: iPhone/ wireless Support Technician
Duties: To support users remotely via phone. To maintain a high degree of customer service for all support queries and adhere to all AT&T management ethics. Present the ability to take ownership of user problems and be hands-on when dealing with user issues. Respond to inquiries from AT&T customers and help them resolve any hardware or software problems. Assist with online bill pay, application downloads, credit adjustments, new activations, and purchasing new equipment.
ALBERT GUARNIERI & CO
August 2011- 2011
Title: Customer Service Representative
Duties: Answer phone, customer service, excel spread sheet, as400, switch board, create company books for new customers, and place orders for customers.
WAL-MART
March2006- May 2009
Title: Merchandising Clerk
Duties: Answer phone, customer service, stock merchandise, inventory, intimate apparel, women’s, children’s, and men’s.
CUDDLES HUGS & KISSES
May 2004–2005
Title: Teacher’s Aide
Duties: Answer phones, assist teacher with learning activities reading, art, play, and certified in CPR.
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