Support Analyst Operations Intern

Kelly E. Doran

215-***-**** ************@***.*** LinkedIn Profile

Newtown, PA 18940

RELEVANT EXPERIENCE

IQVIA Philadelphia, PA

Account Manager January 2022 - Present

● Manage 250+ accounts and drive net new and repeating business ($27M) under the Non-Pharma team segment.

● Define project roles and responsibilities including project scope and objectives to ensure a cross- functional understanding amongst project members.

● Deliver product presentations to current and prospective clients via telephone and online meetings.

● Sell IQVIA products to established and prospective Technology and Software companies, Consumer companies, Universities, and other Non-Pharma clients.

● Manage day to day operational duties such as track sales lead flow, manage and maintain CRM database, and report weekly activities and accomplishments. Sales Support Analyst August 2020 - December 2021

● Supported account directors by managing pricing and budget opportunities, client contracts, and organizing all information in the CRM system.

● Established and enhance internal processes to streamline workflow across the strategy and sales teams.

● Curated materials and resource documents for the sales team to provide insight and client portfolio accuracy.

● Created training materials for the new hires on the sales team to assist in the on-boarding process. Digital Blogger March 2021 - Present

● Develop and create original content consistent to the blog’s niche of fashion, beauty, and lifestyle to engage readers and grow the overall target audience.

● Manage social media platforms, analyze traffic and insights to develop a social media strategy to grow audience and engagement.

● Create branded material through Canva and Adobe Creative programs to develop and strengthen consistent brand imaging.

● Research focus keywords to utilize in content to improve SEO and create engaging headlines. Dow Jones & Co. Princeton, NJ

Global Finance Operations Intern June 2019 - August 2019

● Supported purchasing and accounts payable by researching vendors, customer validation for the ERP project, and documentation support for the new S&P software.

● Developed curriculums and workshops to on-board team with new systems in support of training initiatives.

● Collaborate with supervisor by planning and coordinating team building events in support of communication and collaboration across the GFO department. EDUCATION

Roanoke College August 2016 - May 2020

Bachelor of Business Administration; Concentrations in Marketing and Finance SKILLS

Microsoft Office Suite, CRM, G-Suite, Data Analysis, Communication and Interpersonal Skills, Creative and Analytical Thinking, Search Engine Optimization, Branding and Brand Building, Social Media Management.

Contact this candidate