Service Representative Center

Nadaysia Hollowell

Work Experience

Queens, New York

929-***-****

*********@*****.***

Simplr (Asurion), Remote - Customer Service Representative 2020-2022

● Responded to emails and phone calls from customers regarding billing, account information, and general inquiries

● Resolved customer issues by researching company policies and procedures for a wide range of topics

Access A Ride, Long Island City - Call Center Representative 2019 - 2020

● Answered 100+ inbound customer service calls per day and provided requested information or routed calls to the appropriate department

● Booked appointments for clients and assisted with ride tracking

Better Home Health Care, Forest Hills - Home Health Aide 2016 - 2019

● Cared for patients with various cognitive and physical impairments

● Handled daily meal preparation and general housekeeping.

● Assisted with Bathing, Dressing, and Grooming

Duane Reade, New York— Sales Associate

2014 - 2016

● Greeted Customers with a positive and cheerful demeanor

● Handled transactions on the cash register

● Restocked Merchandise, maintained up-to-date knowledge of product inventory

Queens Library, Flushing — Page

2012 - 2013

● Organized books in Dewey Decimal order

● Assisted Customers in locating library items

● Built rapport with library patrons

● Organized after-school activities for kids in the community

Industry Knowledge:

Customer Service,

E-Commerce, Product

Knowledge

Technical Skills: Microsoft

Office Suite, Typing, Excel,

Google Chrome

Soft Skills: Communication,

Customer Service, Phone

Etiquette, Attention to Detail,

Conflict Resolution

Education

Flushing Highschool

2008-2012

Highschool Diploma

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