Data Entry Customer Service

NIDHI KHOSLA

***** *** ******, ****** · +1-236-***-****

*************@*****.***

PROFESSIONAL SYNOPSIS

• Highly organized and diligent customer service professional drawing upon 3+ years of experience in effective customer retention and providing excellent customer service

• An unwavering commitment to best service, with the ability to build productive relationships, resolve complex issues, and win leadership confidence.

• Strategic-relationship and partnership-building skills— active listening skills, solve problems creatively, and use a positive outlook to achieve win-win outcomes. PROFESSIONAL EXPERIENCE

JULY 2016– 2018

TEAM LEADER, TATA CONSULTANCY SERVICES

• Provided prompt, accurate and courteous response to customers

• Answers incoming customer service order as soon as possible

• Evaluates KPI of team according to their responses provided to customers like quality performance, their discipline

• Scheduling of staff members according to workload

• Synchronizes with various business units for achieving the weekly targets

• Reports the daily operations and contributes to internal policies

• Recognized as one of the best leaders - ranking was based on solving complex situations, speed of resolution, effective resource allocation based on their availability, and achieving distribution targets.

July 2018-2022

Dentist

Hospital in Hoshiarpur, India

• Worked under orthodontist for 3 years

• Worked as dental surgeon

• Took care of patients and resolved their problems by providing best treatment

• Recorded the data of patients

• Diagnosed orthodontic cases and referred to respective surgeon ACADEMIC SUMMARY

BACHELOR OF DENTAL SURGERY, BABA FARID UNIVERSITY OF HEALTH SCIENCES AUGUST 2016

Studied the patient center approach to clinical care for practicing in a professional, safe and ethical manner. Studied Nonclinical Critical situations to handle the patients. 2

SKILLS

• Stocks monitoring and procurement decision-

making

• Expert-level Microsoft suite (Word, Excel)

• Organized and thorough in all paperwork and data entry

• Self-Starter and a detailed oriented pragmatic

strategist

• Hands-on Distribution planning and

coordination experience

• Impeccable Interpersonal and Collaborative

skills

• Excellent oral and written communications

• Strong problem solving and Analytical Skills

VOLUNTEER EXPERIENCE

Canadian Blood Services (Registered Blood Donor) Feb 2019 Registered Active Blood Donor for Canadian Blood Services Reference – Available on request

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