Service Agent Front Desk

surisaray

morera

***** * ***** *** *** ***

813-***-****

**********@*****.***

LinkedIn Profile

Twitter/Blog/Portfolio

Skills

BILINGUAL

PROBLEM-SOLVING

EFFECTIVE COMMUNICATION

RESPONSIBILITY

ADAPTABILITY

Experience

10/13/2021-COURRENT WORKING

Secretary front desk / American care centers, Miami

DUTIES:

EXCELLENT COSTUMER SERVICES (ABOVE 5 YEARS OF EXPERIENCE).

ATTEND INTENSE HIGH -VOLUME CALLS

SCHEDULING PATIENT APPOINTMENTS.

OBTAINS AND VERIFIE INSURANCE.

PERFECT COUSTUMER SERVICE WITH PATIENTS AND PHYSICIAN.

WELCOMING PATIENT AND HELPING THEM.

STRONG KNOWLEDGE OF PC, MICROSOFT OFFICE, EXCEL.

EXCELLENT VERBAL AND WRITTEN COMMUNICATION.

WORK IN A TEAM ENVIRONMENT.

KNOWLEDGE ABOUT PHARMACY.

06/24/2016-TO-11/08/2021

COSTUMER SERVICE AGENT / WALMART, HOMESTEAD

DUTIES:

MANAGE LARGE AMOUNTS OF INCOMING PHONE CALLS

IDENTIFY AND ASSESS CUSTOMERS NEEDS TO ACHIEVE SATISFATION.

HANDLE COMPLAINTS AND PROVIDE SOLUTIONS.

PROCESS ACCOUNTS AND FILE DOCUMENTS.

FOLLOW COMMUNICATION PROCEDURES, GUIDELINES AND POLICIES.

Education

04/23/2015

GED DIPLOMA, GARY HIGHT SCHOOL, TAMPA BY.

Some basic college classes, Miami fl

REFERENCES

HAEL TELLES PH: 786-***-****

SURAMA LOPEZ PH: 786-***-****

YANET DUARDO PH: 813-***-****

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