Resume

Data Entry Customer Service

Location:

St. Louis, MO

Posted:

February 07, 2023

Contact this candidate

Resume:

CONTACT

PHONE:

314-***-****

EMAIL:

adu681@r.postjobfree.com

Professional Ringling Clown

Horse back riding

Hiking

Travel

SHEILA DEAN

Objective – To gain a position in the administrative field; to bring my strong sense of motivation, dedication and responsibility to my new position. Finally, to work as a

team player in a positive environment.

Skills/Abilities - I am trained to be highly organized and meticulous Administrative Assistant with experience in corporate atmosphere. I have eight-years working with the President and Vice-President of Mutual Insurance. I am detail oriented and driven with expertise in problem solving and managing office functions. Following is a list of my core competencies:

Attention to Detail

Dependability

Quick Thinking

Organization

Filing and Data Archiving

Data Entry

Research

Critical Thinking

Quality Assurance

Archiving

Accounting

Type 50 WPM

October 2022 GO JET AIRLINES

Flight operations crew scheduling for GO JET and United Airlines at Lambert Airport. This is a 12 hr shift and a 24 hour operation monitoring DEAD HEADS and working with reserves in the central region and eastern parts of the United States to schedule and reschedule crew as needed for call outs. Scheduling quick turns, re-routes, and sick calls and fatigue, working with airlines mechanics and dispatch and Airforce personnel. Making decisions for delays or cancellations, depending on connections and weather related events.

May 2021 ATS/Spirit Airlines

Assisted customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. ... At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.

June 2021 Boutique Airlines

2021 Tax Season HR Block Lemay Ferry Road

Receptionist, and Office Assistant, for afternoons and evenings. Improving

Client base and assisting TP’s with courtesy record keeping, filing and customer service, appointments, scheduling, Billing and cashiering, Data Entry, Financial record keeping, and deposits including end of day closeouts. Seasonal temporary.

7/2020-9/2020 G2 Secure Staff/Alaskan Airlines

I worked with customer service agents check boarding passes, upgrade seats and reissue tickets for customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. ... At the gate, airline cen a flight is overbooked.

2020 Tax Season HR Block Lemay Ferry Road

Receptionist, and Office Assistant, for afternoons and evenings. Improving

8/2019-12/2019 St. Michaels School

Teacher Assistant and Caregiver for morning and afternoon classes. Assisted educators in preparation of lessons and gathering materials for display of new accomplishments of programs working in aftercare for the afternoons and evenings. Assisting with record keeping and Supervision of classes and in between monitoring. This school closed

4/2019-8/2019 Auto Protection

I worked with talented are established with AAA and AARP. The client base is fantastic and the training designed to be successful. Billing and Finance workday. An Insurance License is required for this position. This was a Call Center Position. individuals to establish a great customer base for outbound calls for renewal of auto warranty protection. Memberships

7/2018-2/2019 Rose International with State of Missouri / Department of Insurance

This position is an Executive Administrator I which includes data entry and research as well as payroll, using Excel and other computer platforms. Research of policies includes Archiving and Scanning. Processing insurance applications for the State of Missouri Insurance Program and to negotiate for client’s benefits. This is a paid Contractor Position with Rose International and is a temporary position based on requirements and allocations of the Missouri State Budget. This was a temporary position.

4/2018-7/2018 Brief period of unemployment following elimination of position due to budget cuts.

11/2015-3/2018 Sacred Heart Villa Kindergarten and Pre-K

I assisted Lead Educators (Teachers) in Pre-K and the development of child care in several classes; especially developing curriculum Kindergarten with education of all stages of for all ages. Also, to prepare and present lessons in assisting educators by reviewing material with students in a one-on-one or in small groups; as well as test students to meet State Guidelines. Finally, assisted educators with recordkeeping; such as tracking attendance and calculating grades and process of knowledge.

Assisted educators in preparation of daily lessons by gathering needed materials; setting up of equipment to be used each day (i.e., Computers; IPads, etc.) as well as initializing systems with Regio Emilia process for students in higher creative-thinking processes. Also assisted in supervision of students in classrooms, between classes, during lunch and recess periods; as well as during field trips to locations within the community.

4/2015-11/2015 Brief period of unemployment moving from Florida to Missouri

11/2005-1/2013 Mutual Insurance, Inc.

Secretary / Receptionist and Administrator to the Vice-President and President with work including reception – for all inbound telephone calls; filing; receiving/sorting and distribution of all incoming / outgoing mail; record and research; data entry; computer file maintenance and program designs for the different insurance companies; providing support to all Insurance Agents; providing web design and maintenance.

Provided my talents to other duties: Support to public for policy research and understanding its contents; Customer Service; Composed and drafted all outgoing correspondence and reports for managers; managed inventory and office supply purchases; created company’s First Employee Manual [including training and development]; direct reports, data entry and claims processing along with policy development.

Accomplishments

Increased customer satisfaction; solving major customer problems by compiling data for resolutions by agents and handling 25% of major problems that occurred on a daily basis. I am on the Election Commission in Florida and Missouri.

Additional Skills – Proficient in Microsoft Office (including: Word, Excel, Outlook, Access, PowerPoint); VPN, Web Center, Cyber Security Monitor, MD, CCP, DOS, Fausix & Unix. Missouri State Auto License, Commission for Elections in Florida and Missouri, laboratory research Medical Assistant and laboratory technician for St. Anthony’s hospital St. Petersburg Florida and the Federal Government VA in St. Petersburg Florida

Florida Metropolitan Universiy GPA 4.0, Graduated, Honor Roll